Jake Kaplan's Jaguar Warwick

5 stars for Mike H. Best salesman. Go see him if you are looking for a new car!
Edit. Go see Mike if he changes dealership. Stay away from Jake Kaplans. After you drive your new car off the lot, the service department doesn't care about you.

I’m not one to write reviews but I couldn’t believe the customer service I experienced I called to see if I could get my car service because I was having issues with both my keys being recognized they told me they aren’t seeing new customers which to me is ridiculous I purchased a Jaguar I should be able to get it serviced by qualified mechanics especially when it’s prob electrical I called the Norwood dealership they were even worse lady tells me well Covid happen yes almost 3 years ago so I guess I need to trade in my car for something else since they can’t service it oh btw I’m also pregnant with a car I might not be able to start because they can’t service a Jaguar at a Jaguar dealership unbelievable I guess that’s what happens when you purchase higher end car

I went into the dealership thinking I would just test drive the F-Pace for fun. I was pleasantly surprised by the level of customer service provided by Mike Hiraldo. Mike was very nice and attentive and made me feel comfortable with the vehicle and the dealership. After just one visit he won me over and a week later I came home with a new F-Pace which I LOVE. Really great buying experience. Glad I made the Jaguar choice.

Mike Hiraldo was very informative and personable. He kept his promise and found me my new Velar. I highly recommend him.

Great experience.no pressure and everyone made it a comfortable experience. My first brand new vehicle, thanks to Mike Hiraldo. Loving my new Rover! Thanks again for all your hard work and patience!

Update- Following the poor service below and subsequent post, I was contacted by the service manager. While my service advisor on for the first review told me his dealership only provided a loaner if you purchased the vehicle there, the service manager let me know that all customers can get a loaner. I scheduled my windshield repair and had great service. It was great to work with Barbara as my service advisor and I'll request her every time. She even went the extra mile to get my rim repaired. If you get assigned Michael as your service advisor, request a change, as he was the guy who provided the horrible service experience described below. Request Barbara!

1st trip- Horrible service! They tried to charge me for tire rotation when my car’s tires cannot even be rotated. Refused a loaner car. Requested they assist with my windshield warranty to get a crack repaired and the service advisor did nothing. I’ll drive the extra mile to a Boston area dealer from now on!

By far the BEST car experience I have ever had buying a car. When i first walked in the dealership i was greeted by Mike and gave me a great smile and introduced himself.asked me what i needed and brought me right over to Lilly. Lilly was absolutely fabulous, easy going, direct, helpful, Just the best. Lauren @ Finance department was just as fabulous. Cant say enough great things about this place. Everyone in the place has a smile.its nice to see. I will not buy a car from anywhere else.

Another smooth and painless purchase from Jake Kaplan's Jaguar. Elaine Kaplan is the best! She is extremely easy to work with and does not push you. She makes buying a car enjoyable. I recommend 100%!

Glen has sold me 3 cars in less then 6 months. Amazing salesman and team. Great customer service amazing inventory!

We have been buying parts and dealing with this dealer for our auto repair business for over 2 years.the people are very professional, Courteous, and the parts delivery is fast. We recommend doing business with Jake Kaplan's, 2 thumbs up. (update review) I went to return parts for my business and they said they dont return jaguar classic parts but im a business that dealt with you for years for our jaguar and Range Rover parts, and these are parts we didn't need or use on the job, that is not a way a big dealer should do business.

Elaine and her team are extremely knowledgeable and considerate when it comes to either purchasing or leasing a car from Jaguar/Land Rover/Range Rover dealership. The service they provide is outstanding and they are always willing to help and make me feel comfortable whenever I visit the showroom. Elaine always returns my phone calls and makes me feel like a priority when I meet with her to discuss car options. I always enjoy visiting the showroom when Elaine is there because she takes the time to meet with me (even though I know she is quite busy) and genuinely cares about my car decisions. I am very happy to work with the Jake Kaplan team and will continue to do so for years to come. Thanks so much Elaine!