Navy Federal Credit Union - Restricted Access

I suppose that I've grown accustomed to Navy Federal Credit Unions overseas, but I absolutely love this location: it's convenient, rarely crowded, and has Saturday morning hours. The latter makes it so convenient for those of us that are detained, or otherwise indisposed during the hectic work week. There are two ATMs here - a drive through and one on the entrance.

I'm truly impressed by the incompetence and lack of initiative in their home loan department. I was blown off by two loan officers who showed absolutely no interest in helping me get the amount I was prequalified for. It's especially surprising at this time of record low home sales and high interest rates. Fortunately there are many better companies out there that actually communicate with their customers quickly and create solutions instead of problems, because I just closed on an amazing house.

Oh, and when I tried to wire my down payment to the closing agency, again Navy Federal displayed nothing but incompetence. Couldn't do it online. Couldn't do it on the phone. Truly mind-blowing. I can't believe this company is still in business.

On base, easy access to drive through, and the BIG NEX parking lot. Only one teller open during lunch, but quick and friendly.

I just wanted to mention the OUTSTANDING service and help provided by Chris, a customer service associate at NFCU, Newport, Rhode Island on Monday, March 27th. I went to this Branch to conduct a review some electronic payments I had made to one of my accounts over the weekend. Chris had a wonderful personality, was professional and knowledgeable and did a GREAT JOB in reviewing all of my accounts relevant to my transactions! He was extremely easy to talk to, very patient, and made me feel really valued as a customer! Chris is truly an asset to the Navy Federal Credit Union. As a customer I believe that anyone who performs their job well, should be recognized and Chris surely deserves the recognition! Great Job Chris! Thank you for your help!