Santoro Oil, Providence RI

Spoke with Debbie. Repair man came same day.
Problem solved. Didn't think there were still companies
giving this degree of service.
Thank you all.

My wife and i stopped by their main office today to discuss their home heating plan options as we are new to having oil as our home heating and we were thinking of becoming new customers of theirs. My wife and i are in our late 50s and have health issues, so we are strict about wearing our masks during this serious covid pandemic. As we entered Santoros main lobby, we were greeted by the nice receptionist who made sure she put her mask on. She told us to wait for Christin who would sit down with us to discuss the programs they had. Out comes Christine with no mask on. She directs us into their cafeteria where right there on the door there is a sign that states that people must wear a mask in that location. We felt disrespected as she apparently had no concern for our health,

Called Santoro this morning regarding very little heat on second floor. Junior arrived within 20 mins of his call and worked diligently to fix the problem. He went above and beyond being personable and friendly throughout. Thank you Santoro and Junior for your great service. Toasty and warm in this house now, especially on the second floor.

Great service. My heat went out, spoke to the dispatcher instantly without being put on hold. A tech arrived within 10 minutes of my call and fixed my problem within an hour. He also fixed another minor problem without me needing to instruct him.

Santoro Oil was thorough and friendly when meeting about their furnace replacement services. Installation was on schedule and professionally done. Irving, Junior and Rob worked hard and steadily to complete the job on time. Work area was left neat. Thank you Santoro Oil. Rich and Jane Schweinsburg

Jay explained everything and was very efficient. He provided a safety lesson. He worked to be sure that the new line provided the highest level of efficiency for the home as indicated by the nice blue and purple flame on the stove burners. He did a full safety check and replaced the valves or caps required on the appliances in the home to meet code. He was neat in appearance and highly qualified for the position. The technician who accompanied him was polite and worked to help Jay complete the job. I am very satisfied with the work done. Cheryl Hersperger, Charlestown

I was unhappy with my current propane company and chose to switch to Santoro Oil. They made the process super easy for me and swapped out the old tank with a larger and newer one. The technician arrived on time and diligently worked on the install in a quick manner. I'm super happy!

This place used to be amazing, but the last few times I've called they haven't performed how I've expected them to.

Edit: thank you for a reply. I did attempt to talk to a manager today, but it went straight to voicemail and I never got a call back.

My parents were the original customers and I have continued the tradition! The service staff from the phone to the techs are always top notch! This past week, Dan was the tech to clean the boiler and he was able to answer some questions I had about radiators!

Everyone in Santoro Oil is professional and exemplary in all of their dealings with me.from Anthony, the owner, to everyone who answers the phone and all the service people, each one has been perfect to me. We are so lucky to have a company like Santoro Oil who gets it~ Sincerely, Bobby

Excellent experience with Tony Lupino of Santoro Oil. We purchased a new house and needed an oil service provider. Tony was responsive and transparent in dealing with us. We very much appreciated his help!

PAOLO WAS UNDERSTANDING OF OUR NEEDS, HELPFUL IN EXPLAINING EVERYTHING TO US, AND VERY ACCOMMODATING. HE'S AN ASSET TO THE COMPANY. ALL OF THE TECHNICIANS WHO HAVE BEEN HERE HAVE BEEN EXCELLENT. VERY HAPPY THAT WE CHOSE SANTORO TO DO BUSINESS WITH.

What can I say. I made the decision to switch to Santoro Oil s few years ago and I've never looked back. The company provides service that is second to none and they are responsive to my needs. Honestly, I can't say enough good about Santoro.

Have had Santoro Oil since they bought out Douglas Oil. Have been VERY satisfied with Santoro. In fact, better satisfaction with Santoro than with our original Douglas Oil company - and we liked them very much!

Great company, great representatives, and fantastic service! My wife and I look forward to continuing our business with them for years to come.

Have had wonderful service for 32 years, the most recent, from Paulo. Very thorough and informative.

Over-priced, not so good customer service, and no forgiveness fees! I have saved so much time, peace of mind, and money by changing service. So sorry, but just trying to help others make an informed decision, as we all need to save where we can! Hopefully they have improved! Good luck.

Paulo was very professional, as well as exceptionally personable. He was helpful in answering my questions, explaining things I didn't understand, and addressing all of my concerns. I would highly recommend Paulo, its too bad there aren't more people like him representing other companies I have to work with. He is certainly someone who is representing Santoro as a top tier Technician.

I called for information as a potential new customer and found them to be very rude and non-responsive.

I've updated my previous rating after the owner reached out to me to discuss our situation and offer assistance-thank you, Santoro.