Verizon Authorized Retailer - Victra

Imari was knowledgeable, personable and efficient. She answered all my questions and provided me with what I needed

Richard was by far the BEST service rep. I have ever worked with.
He examined my current plan and streamlined it.

Sam was such a kind, welcoming and knowledgeable! The process was made easy and he even was able to help me solve issues I had been struggling with.

Dylan was in store and was very knowledgeable, patient, and very helpful. He had outstanding service!

Dylan was amazingly helpful. He was very courteous and helped solve an issue with an app on my phone

I only deal with Verizon in authorized dealer locations. Verizon customer service, whether online or through a call center, is absolutely atrocious and Verizon executives should be ashamed of how poor the customer service is. I will also add that the divisions within the Verizon Consumer group cause great confusion for current and potential customers. All that I have mentioned might very well be why Verizon is losing customers. I have been a loyal customer for decades, but maybe not for much longer if customer service does not improve.

Great experience, seamless transaction and the gentleman behind the counter was nice and welcoming

I went to a Verizon store in Middletown and got screamed at by the young guy that approached me because I asked what kind of deals do you have. His reply was I don’t know depends what’s in your account. I asked about a promotion I saw online an his reply was depends what’s in your account. I said just tell me what’s available and stop playing games. He screamed at me and I told him I am going to another Verizon store. I entered the Verizon store one young man working. He had a customer that had bought a phone. Then there was an older woman asking all kinds of questions and had no intention of making a purchase she was even asking him how many pages are in the owners manual. I have to say this kid was amazing his name is Dylan and he knows his stuff. The kid sold me two phones and while that’s was being taken care of he sold two more phones to the two women that came in behind me. He set up an Apple Watch and had two guys come in and pay their bills. There were three people still there when I left but I am positive he took care of them. Thank you Dylan