Wendy's, Middletown RI

You know things have gotten bad when I am going out of my way to write a review about a fast food joint. This is the worst establishment I have ever seen, going on 5+ years of horrible service, wrong orders, and rude employees. You're better off eating dirt.

By far the worst service from any fast food place. More than half the time they will not take your order at the drive thru window and just watch from the window as you drive away after waiting 5 minutes for them to respond at the ordering machine. Despicable management worst Wendy’s I’ve been to.

Fries are always barely hot and apple pecan salad has too many non edible pieces of bitter lettuce. Drive thru staff is quick and friendly

Be patient. Check your food before you leave the lot. Approach with joy and you may be surprised it is returned in kind here.

They wouldn’t serve us at 11: 30 even though their hours go through midnight. The operator stated that the kitchen would refuse to serve our order. Very disappointed!

Got home to discover that my drive thru order was completely wrong - not even close to what I ordered. Guy in the window barely grunted at me. I should have taken that as a sign to check the bag. And the burger I did get was very sloppily made.

The Wendy's on Aquidneck Island is a joke, save your money! Awful customer service, poor quality compared to other locations, and an overall disappointment. It's sad that I have to drive off island to get good Wendy's, but I would rather do that than waste my money at a location that obviously doesn't care about it's standards.

So glad the inside diner is open now.
Drive thru only during pandemic.
Long lines and long waits.

Horrible experience went thru drive thru today, my order was completely wrong with a super spicy taste on q hamburger that is not supposed to be spicy at all, called the store never answer the phone.

The burgers were great. It sucks when Is day don't remember to put the sauces in for the chicken nuggets

I enjoy Wendy's Chicken sandwiches, hamburgers and frenchfries much more than Mickey D's. Jus' sayin'.

Food was barely warm, floors were extremely sticky, bathroom was terrible, and the staff was extremely rude

25% of the time the staff is polite and makes my order the way it should be made. The other 75% of the time my order is made sloppy, burger is cold, get robbed on fry quantity, dont get requested sauces and the staff is rude or passive. With limited options on the island for fast food I chose here and am often disappointed with the service.

I got banned from this establishment because I returned my cold food.
The manager stated I was not allowed to return.
Simply because I would not drive up to wait ETERNALLY for a hot meal.
I was refused service and my money was returned.
All I said was "I'm just waiting for a hot meal".

Ordered door dash well before they closed, waited an obscene amount of time (delivery guy was there) and they still didn't make the food. They ended up cancelling my order well after an hour of waiting. It'll be a long time before I go here again. It's a shame because I really liked Wendy's. Remember people, vote with your dollars. Don't use establishments that deliver poor products or services. Shame on you Wendy's. I expect better from you.

The staff girl who toke my order (didn’t wear a name tag and had pink hair) was rude over the intercom and keep slamming the window and threw my food at me.

Stopped in with 30 kids during lunch time and the staff was professional, and got their orders out as quick as they could. Clean dining room. Thank you.