4 Wheel Parts Performance Center - Coppell

I now have found a great place to get parts and help for my off road 4wheel needs.joe bailey and Brian mcghee have gained your company a new customer.

Big thanks to Caleb and Jesse for making my second experience with the company even better than the first. They took the time to listen to what I was looking for, showed me a couple options and suggested to me the Bilstein 5100 front and back on my Ford F-150. Not only did it improve the ride of the truck, it also allowed them to level the truck front to back for a perfect stance. From suspension to performance these guys can get it done. Thanks again guys!

Caleb from 4 Wheel Parts went above and beyond helping us with our Jeep. Very knowledgeable and helpful. I heard from different sources that if one is looking for Jeep parts, they are the place to go. I know I won't go anyplace else but there.

Top notch customer service at 4WP this morning, fixed the flat tire on my Jeep and got us back to our vacation.

I purchased airbags and the wireless one system for my F150. Caleb was extremely friendly in getting me all set up and scheduling the install. The products were installed and performed as advertised. I was concerned when I heard the air compressor kick on in the middle of the night or other times when the truck was not running. 2 months later, my battery was dead. When I inspected the problem, the power line for the compressor was connected directly to the battery of my truck instead of through an ignition controlled fuse in the fuse box as is recommended by the manufacturer's installation guide. I went back to the store and Caleb was there again to discuss this with me with the same great friendly attitude and he quickly spoke with the service manager to answer the question of why the installation was not consistent with the manufacturer's installation guide. I was told that it was due to the fact that if it was installed that way, it would not have enough power to perform properly so instead they "always" connect it directly to the battery. I voiced my frustration in that in its current configuration, the pump is constantly pulling power from the battery. If their installation technique is indeed better for this product, they should offer installation of toggle switches to allow direct wiring to the battery with the ability to turn it on and off from the cab. There was no effort made to correct the problem and that is where they lost my business. Mistakes happen, and people may not always have a good experience with the services provided, but it is in those situations where organizations can do better to help correct the problem instead of, "well this is how we do it". I appreciate your positive attitude Caleb, but as I told you in the store I will not be back.

This place was gonna charge me $230 to install Step bars on my Jeep. Absolutely ridiculous. Just did it myself for $60

Great pricing, counter service and knowledge is the best. But the installation shop is ——- - if you can’t say something good don’t say it.

Very professional. Bought a hardtop for my old jeep and went ahead and had them install it because I had no way to get it home. I know this is not that difficult to install but I also know I can mess up anything. Jeep looks great. Will be back for more accessories I'm sure.

This is where I get all my toys for my jepp and tundra. Great service and price is awesome. Ask for discount and they will work with you. Recently bought Smittybilt scout trailer and ARB refrigerator.

Want to thank Doug at the coppell store for always making sure things are taken care of. He has helped me in many situations over the years and continues to be a huge asset to 4 wheel parts.

This really is the best place to go in DFW for your truck or jeep's needs. This location in particular has a great staff. They don't try and upsell you on things you don't need and they are honest and upfront about their services and products. They have a great layout of their products in the store available to see and touch so you're not just looking at a picture online or in a catalog.

They treated me real good there service is real good, also there work on my vehicle was excellent i really did enjoy it and i will but more from them they are pretty expensive but it secure to trust them to mess with your vehicle

These guys look like they have a large selection. They were very excited and pumped to sell me my set of tires. Chose them over Costco because 4Wheel covers off road puntures as Costco does not. Now im regretting it. Both Costco and 4Wheel parts offer free rotations and balancing. But every time I try to set an appointment with 4Wheel Parts, they sound very uninterested in talking to me. Im guessing they work off commision. They are always booked for a whole week every time I call. Costco takes walk ins same day. Buying my KO2s from Costco next time for sure.

Waited in line for counter. Was told be right with you. Never Helped. Counter guys worried about the phones.

I guess over the last 10 years I have spent well over $30K with 4 wheel Parts Coppell. What kept me coming back was the gentleman I dealt with. Much of the equipment I purchased could gave been purchased elsewhere but this gentleman new me and took care of me. Once he left the store went downhill. I recently purchased a 2017 F150 and took it to 4 Wheel Parts Coppel for a leveling kit, tires and rims. The sales guy wanted to push what liked vs.what I wanted. Finally got it through his head. We finished the deal which was $3600 and I was the first to say thank you. He felt compelled to say it because he was not happy I disliked his more expensive taste.
6 weeks later after driving through uneven pavement in a construction site I ran over a ledge across the road which traffic couuld not avoid. The front end made a somewhat metallic noise and since then the truck steering has been "hunting" lanes and seems to travel independently. Took it to 4 Wheel Drive Parts and explained the problem. First answer: " can you leave it here, no it's my only vehicle, next, "We're real busy st it might take hours", what happened to customer service andbtske care of folks that gave already demonstrated faith by mak8ng the purchase, "well all the bays are full and not sure when we can look at the truck, well I'm stuck because I am concerned about safety in the steering, "well let me have your keys and sign here".
30 minutes later I see them get in my truck and drive away. 10 minutes later sales guy comes back and says, "the technician drove it three times and he can't find anything all appears to be tight",
I told him I saw them drive the truck away 10 minutes ago, "well they're gonna just double check it". So here I sit until they return the "tested and inspected truck.
When I walk out those doors it will be the last time. 4 Wheel Parts is just interested in the sale and screw customer support. The sales guy that sold me the leveling kit and the tires just 6 weeks ago didn't even acknowledge my presence or offer to help. Stay Away!

Always bringing the things back to be fixed, either because they fall apart or weren't installed properly

They took care of a little issue I had with a mismatched part, so I appreciate that. This place is busy, though. Be prepared to wait. It took well over an hour to make an exchange although the interaction began relatively quickly after I arrived. I even called ahead to verify the part was in stock.

Drove up a hour and a half to have some work done on a company truck that was scheduled 2 weeks in advance, to have them tell me they don't have time and didn't schedule me. First company truck, the passenger ride rite airbag was not secured properly so the top of it came unbolted. Will never be back.

HORRIBLE SERVICE

I called their customer service line three times and the three times they were super rude! Never again!

Absolutely Customer Service. Paid for parts and express shipping. They never transferred parts so I have to delay my trip a few days because of there mistake. Salesman didn't seem to care.