A & A Cleaning Services, Pearland TX

We recently engaged A&A Cleaning Services for a deep clean of our home and unfortunately encountered several issues that marred our overall experience. Despite positive initial interactions, the service fell short of our expectations, leaving us disappointed and frustrated.

Our first point of contention arose during the pre-appointment phone call when we specifically arranged for the cleaning crew to leave all doors open to ensure our cats' access to their litter boxes. Despite clear instructions and the observable open position of baby gates upon the cleaners' arrival, the gates on the stairs were inexplicably closed. This oversight resulted in our cats soiling our mattress, leading us to express our concerns to A&A.

Regrettably, our attempts to address the matter with Mona, the customer "support" specialist, were met with resistance. Mona disputed the existence of instructions to leave the gates open, highlighting a communication gap between the office and the cleaning team. This was further exemplified by the cleaners' unawareness of a spare key under the doormat during our absence, which we had mentioned but went unheeded until we contacted the office.

The closure of the baby gate directly contradicted our directive to keep doors open, reflecting a comprehensive failure to follow instructions. Attempts to amicably resolve the issue were met with accusations of slander, and subsequent email exchanges included what appeared to be A&A's presumed attorney in the CC line, seemingly as a tactic to intimidate. We question the necessity for legal involvement when expressing our rights protected by the First Amendment.

Beyond these communication and customer service issues, our $400 investment in the overall cleaning service left much to be desired. The deep clean crew spent less than three hours at our residence, and multiple areas were inadequately cleaned, including the oven window, under the couch cushions, the hallway table, the shower panes, and the baseboards.

Our complaint is rooted in the discrepancy between the service quality we expected and the reality we experienced. We hope that a more appropriate representative from A&A will promptly address our concerns. While our initial experiences were positive, our continued relationship with A&A hinges on the effective resolution of these incidents in the future.

We were promised a "move out cleaning" on a 4300 sqft home. What we received were 2 non-English speaking maids who did a very basic cleaning. The supervisor came by twice to check. We asked about inside windows, cleaning two small chandilers, cleaning wall niches, cleaning doors, cleaning and polish the front door, "No, we do not do that. The contract was for 4 hours. It took them 2 extra hours at $45 per hour. So our move out cleaning for $495 now became $585 plus taxes, tips. We even gave the workers a lot of kids toys and items we didn't need. So we have a 60% clean home. We still need to hire someone else to do the right job.

This company is deceptive. Please ask a lot of questions and read fine print. 1 Would never use again.

Excellent service. Timely arrival and worked hard. This rug was never cleaner. Pleasant worker as well.

The tech that came to the house to clean the carpet did an amazing job and was extremely professional. I absolutely loved the fact that he was extremely careful with my belongings and even made sure not to scrape the walls. I will definitely use them again and the price was great as well.

Worst cleaners in Calgary. She also scratched my driver door by parking!
Never again

Bothe office staff and cleaning crew are reliable, thorough and efficient from scheduling to the actual cleaning. I like the flexibility in scheduling and always look forward to the scheduled cleaning knowing that my house is well cleaned when they are done.

Our large dog had a “backside” backfire! The Roomba did its job of spreading it like peanut butter on bread… After 6 hours of mopping and cleaning the stone travertine floors, I realized I needed a professional with a steam cleaner to get deep into the grout and pores of the stone.

A&A what is the first and only place that I called. They sent a young man (who took 6 hours on his own) to scrub the grout and sanitize with a 1,000 psi professional machine hooked up to a truck. When he was done, our travertine looked like it did when it was first installed 14 years ago. Now we are going to wait 2 days for it to completely dry, and then, room by room, seal the floors.

LESSONS: if you have pets, NEVER schedule your robot vacuum to run without you present and ALWAYS call A&A first (they have the pro tools and pro skills to restore even the tricky travertine floors).

I was amazed at the job AA Cleaning Service did. They did a move out clean. Had such a good experience from the time I scheduled appointment and till the call I got today to see how my service was. Very professional and on time and finished the job in the time lotted. I would highly recommend them

Brendan with A&A Cleaning in Pearland did an outstanding job cleaning our carpets today. He spot treated and spent his time getting some really tough pet and food stains out, at a home we are moving in to. Brendan was friendly, professional, and worked his behind off! The carpets look fabulous! I've used A&A Cleaning for our carpets over the past 10 years. The stellar service and high quality cleaning done today confirms why I continue to call them. Thank you, and great job!

Cleaners have been great, we have had different teams in the last 7 months. I would highly recommend A & A Cleaning for all your cleaning services.

Mr. Brendon Chavarria did an amazing job at cleaning my home’s carpet. He paid attention to every detail and aimed to clean my carpet as if it were his own. He is professional, respectful, and pleasant. Brenden deserves to be acknowledged for his admirable hard work and dedication to his customers. He represents A&A very well. He deserves to be named A&A’s employee of the year! God bless you always Brendon!

A& A cleaning service was the BEST
On time very professional and did a Great job.

I had just had my carpets cleaned and they still were willing to wear booties and did a great job. Just want to Thank you ladies

We have had this service for a couple of months now and have been SO happy with A&A! They are thorough and there's nothing better coming home to a clean house. I have scheduled them for the rest of the school year. Can't thank them enough for the job they do!