A+ Federal Credit Union, Georgetown TX

Out of all auto loans companies I have used in the past this is the absolute WORST company I have dealt with. Not once but twice they have taken out my ENTIRE loan amount the day after paying my payment. I took all my bank info off my account and decided I was going to manually call in my payment even tho it cost extra to do it over the phone and they STILL charged me twice for my payment. I am at a loss for words as to why this company continues to rob me blind. If I could just cancel them all together I would but unfortunately I can’t refinance due to my loan amount being bigger than what my car is worth (traded a car in). Needless to say I am no longer talking to anyone on the phone. You will get the wrath of me in person so buckle up!
-signed the most unsatisfied customer in A+ federal credit union history!

I went in to open an account for the first time and was helped by Letty at the Georgetown location. She was very informative and professional. I was able to open my account, get it funded, and sin up for online/mobile banking all with her. Overall great experience!

Excellent services and plans at the account opening level I was attended by Mrs. Letty and she gave me a comfortable and safe advice

Letty helped me opening safebox.
She did extend her time and helP me out. Such a great customer experience big kudos to Leticia and such a great resource for A+

Beatrice the supervisor was the most helpful and got my answer as quickly as possible and done getting back to the team. She is a true rockstar: -D Also, Christi was awesome as well treated me special as well.

I couldn’t find zero stars I got money order previous day but ended up having the wrong time and didn’t want it accidentally lost. So the next day I go back to deposit it back in my account the clerk said all good deposited it back in the account and emailed the receipt. 4 hours later I get a call from them saying it was done wrong and I have to come back tomorrow to fix it because they waited until after closing to contact me. I had to leave town that night, unfortunately, due to the carelessness of an unknowable clerk the funds for the puppy medical procedure weren't their thanks. Money is not a funny mistake business to be in cause it's dangerous

It's pretty frustrating to be bombarded with "best place to work 202X" "best customer service 202X", and yet receive very poor service.

To clarify, the tellers are great. If you're doing basic transactions - deposit/withdrawal/etc. - there are zero issues. The people are friendly and it's very fast.

But, if you want to open a bank account? Forget about walking in. I waited almost an hour myself, then had to go back to work. My mom waited well over an hour, then finally gave up. There were TWO people waiting to speak with bankers about opening accounts (we were one of them).

It's ridiculous that such a basic process should take this long, especially on a quiet Thursday afternoon. And we were provided with zero alternate options - it'd be nice to be able to do this over the phone or online - any way that would prevent having to wait potentially hours.

I really appreciate their good customer service and being greeted with a smile. Thank you.