AAA Spring Insurance and Member Services

We got an international license, as our were expired, we had those old ones with us, the process was OK to get the new ones, but then when I ask the attendant to give me the old ones for our archives she said no, and said she shredded them, which wasn't true. Very disappointing service. I was going to get some car insurance as well, but I changed my mind. My last option will be AAA from now on.

Met up with one of the best insurance agent - Brittany. She guided us well on the auto policy.

I tried to get home insurance from AAA in Spring Texas. They said they could so I gave them $400.00 so I could get it started.
Three weeks later I got a letter with a $100.00 check saying my insurance was canceled. I called and talked to Ronisha at aaa and she told me because we did not have a fire hydrant near my home they couldn’t cover it. So I asked for them to return the rest of MY money. They told me I had insurance for those three weeks. So they could not return the $300.00. I asked her if I don’t have insurance now how did I have it then? They should have known this before hand. Now I’m out $300.00
I would NOT recommend this company for home insurance.
On 12/15/2022 I had cancel my vehicles insurance with AAA.
Due to getting a better rate with combined home and vehicles.
I talked to Ronisha and asked her to cancel before the next payment would come out on the 16th. She told me she would and would be canceled at midnight.
On 12/19/2022, they took $158.16 from my bank account for vehicle insurance.
On 12/28/2022 I call and talk to Teresa and she told me she would look into it and get back to me today. She never called.
On 12/29/22
I called and left a message for Ronisha to call me back. Never did. I called and talk to Tracy Smith the manager at AAA and she listen and told us that she would try to get the $158.16 back and she going to talk to her manager about getting OUR money back.
She said she was going to email me her contact information today at 10: 15 on 12/29/2022.
As of 1/2/2023 I have not heard anything. I call for Tracy on 1/3/2023 they told me she was on the other line. I left my phone number and asked for her to call me back.
Second time and left another message.
She finally called and said the $300.00 I can’t get back because we had insurance, but I had no documents of proving it.
She is working on the $158.16 and said she will get back with me. I Got a letter on Friday showing my insurance was canceled on the 15th at midnight.
As of 1/7/23 I have not heard anything back from Tracy.
On 1/9/23 I call and talk to Tracy Smith and she told me since I canceled the policy before a year term I was penalized 10% so they want refund my money. Sorry company to deal with.

I would NOT recommend this Houston Champion company in Spring Tx for home insurance or vehicle.

I'm a Process Server so I'm up at the office almost every other day. I absolutely love everybody up at this location. Everybody is so nice and friendly. It is always a joyous experience.

My parent were attempting to get an insurance quote from this place and was told they needed to put down $400+ so they could "begin the process". Approximately two to three weeks later he recieved a letter stating their house was not close enough to a fire hydrant, even though there is one less than a mile from their house. They gave them a $100 check, STEALING over $300 from my fixed income parents. This is absolutely criminal and they should be able to press charges on them. DO NOT DO BUSINESS WITH THESE CROOKS!

Great first experience at this AAA location. Andrew was a great help and very knowledgeable.

The woman at the front desk was the most incompetent and unhelpful person I have ever dealt with. Left unhelped and extremely frustrated. Couldn’t answer a single one of my questions.without a doubt is incapable of her simple job.

Triple A has provided a decent towing service, all of the towing personnel were very professional and thoughtful.
Sometimes the wait times are questionable but when it comes operations of a business, I would think there is no business without hiccups or glitches. It is still a reliable service. I would definitely recommend my friends this service with a forewarning of course from my experience.

Excellent, friendly, and quick service! Ms. Z was so very friendly. Wish all people in the service industry was as friendly and helpful as she was. I will definitely recommend this location to others.

Great price on AAA membership and get free Identy theft protection with too. Great travel games and books for kids.

Wow. Called for a service and lady was really rude. Not sure I need to continue my membership with that kind of attitude. Terrible customer service.

Great customer service from management. Stepped in and made things happen in a very critical time. Leading from the front

29 Year AAA MEMBER
Requested a tow at 6: 40pm, 4 hours later NO communication from AAA. I could have found my own tow service and paid for it and wish I would have. This is not a service, AAA has provided only a disservice. The time hey need to provide a service, they failed! Buyer BEWARE! SAVE your money for when you need a tow, forget having AAA Disservice!

Fast friendly service. Informed me when they were coming, when they were on they way AND got there.