AAA Texas, Houston TX

Not answering phone at all! MINUS ONE star to "roadside assistance". When my battery died in the middle of Texas nowhere, I tried to call AAA at day time, several times. All I got was automatic messages about something not working in their computer system. I had to solve the problem on my own. When I called AAA later to find out what happened, they didn't know, promised to find out and call me back and never did. Took my money, failed when I needed them, didn't bother to even make an excuse. Run away!

Honestly I have a motorcycle and insurance with state farm. State farm does not help with road side assistance or car rentals if you have a motorcycle. AAA gladly will help you with both and much more for 7 dollars a monthly. I reccomend them to anyone.

I love AAA. The fee you pay yearly is so well deserving. My car would not start this morning I called AAA they came out and replaced my battery, put air in my tires, and help me change my odometer from kilometers to miles. Just when I thought I didn't need them anymore I always do.

AAA is awesome. It's a good company to have on your side especially with the roadside assistance alone having car insurance with AAA as well is the absolute Plus. I have seen hands on how AAA treat their members with such respect, kindness, and integrity. Sound like I could be their spokesperson however that is not so, just speaking from experience

I was greeted at the door. I was on my way home after 15 min. They need to add color to the AAA sign. Hard to spot.

The tracker was a huge help and the lady who took my call was very nice. The tow truck came at the estimated time. Overall great experience for a bad situation.

We were superbly helped by the lovely and gracious Cheryl at the front desk. She sent us on our way happy and with all our needs met. Thanks!

Friendly staff & service! This location is conveniently located at Sage Road end Richmond Avenue. International Driver's Licenses can be purchased there for around $40.00. They also take the pictures for the Internstional Driver's License there as well. The International Driver's License is good from one year from the date of issue. You can choose the date the International Driver's License to within 30 days of it's issuance.

This will be my go-to place for any of my insurance needs.
Spot-on with information and paperwork and excellent service.

I wish they had an AAA near me in Pasadena would love to switch over but your nearest office is 16 miles from me

We switched to AAA recently and Mr. Kevin Kwok has been very helpful helping us picking the right coverage and setting up various insurance we need.

I HAVE BEEN WITH AAA FOR 4 YEARS BUT LAST TIME I CALL CUSTOMER SERVICE ABOUT AN ISSUE WITH MY MEMBERSHIP THEY WERE RUDE AND UNPROFESSIONAL. I WILL NOT RENEW MEMBERSHIP.

On Saturday for sure more people than other days but in about 5 min they call me. I have my apartment insurance with them and everything was fine the first year. Now I'm moving and they made the process very fast. Nice people and always smiling. Recommended office for anything you want with AAA company.

Good place to get your international driving license, also a good staff to help with travel needs if you have any.

I’m a AAA member and recently inquired about Auto and Homeowners Insurance through AAA. Big mistake as it’ll be the biggest waste of time not only do they tell you how much you can save once you give them the go ahead they will then try to talk themselves out of doing business with you. Like a fire hydrant has to be in your front yard, or your cargo van that you have a sign on but rarely drive can’t be covered with personal liability due to it being used for business. Just seems like they don’t want any business if you ask me.

Hi am Muhammad Junaid today I went to AAA office there customer service is awesome MERCEDES RAMOS she guide me very very well am 100% satisfied she have a very nice neat and clean cabinet it’s a professional cabinet she asking me about water etc my English not good but she guid me very simple I understand everything
Am so happy I never seen before customer service like this
I always go with Mercedes Ramos
Thank you Mercedes Ramos

Mr. Kevin Kwok was excellent in helping to explain the insurance policies of the house and the cars

Went in to get an international permit. The service rep was very courteous and friendly. The process was fast and easy. No complaints regarding my visit. Thank you.

Really nice people! Fast, polite and efficient.
International drivers license in just a few minutes.
Almost no waiting. Really good experience.
And I am not even a member (but I may join after this).

I didn't get my membership at this location, although I called several times for help as a member and they never responded. Triple a is great at taking your money and never giving it back. I told them for months I needed a lower rate, and they wouldn't do it. Now that I have switched, they wolnt process my refund. Terrible company, consider your options before purchasing