Abercrombie & Fitch, Grapevine TX

We found some great Labor Day deals at this A+F outlet. Dylan was wonderful - thank you for helping us find what we needed while keeping your smile on and being professional. Your customer service helped us more than you realize

Somehow I am big fan however on this location I feel the collection was not great and there was difference in stuff as well

TL;DR = This is an Outlet location where many items are "Outlet Exclusive" and of lower quality than at main-line A&F stores. You can't make returns or exchanges of any main-line A&F purchases (in-store or online) at this location. Selection is poor and clothes really aren't so cute.

PROS
(1) Cheap-ish prices: their clearance section at the back of the store is their bread and butter. When I went, clearance was an additional 60% off the already-lowest-listed-price. I chose an item off the clearance rack and when it wasn't for some reason ringing up at clearance, the clerk was happy to do a manual price adjustement for me.
(2) It's a clean store and clearance was well-organized by size—which is a real feat.
(3) You can use your Abercrombie loyalty points, any cash rewards in your account, etc.when you buy from this location.
(4) Staff is really friendly; shout-out to the brown-haired guy with the sick tats who rang me up.

CONS
(1) You can't do returns or exchanges of any main-line A&F purchases (whether made in-store or online). They need to update this listing on both maps and on the Abercrombie official website to clarify this is Outlet.
(2) The clothes really aren't that cute. They had a several shelves/racks of T-shirts in all different colors and styles with the "Abercrombie & Fitch" logo on them—which I thought had been phased out after logo-mania died and the new CEO reinvented the brand. You'd never see this many logo-heavy pieces in their main-line stores, and while the price on that T-shirt was cheaper here in the Outlet location, the clothes just aren't as cute. Now, there may be cute finds here and there, but I remember walking through the store and thinking, "This stuff is really ugly. "
(3) It's a small store and selection isn't great. This problem is compounded because they have a LOT of the same items but with many pieces of that item. For instance, there was this navy blue T-shirt and they had 15-20 of them hanging on the shelves. So while the store isn't HORRIBLY small, there's a lot of redunance and not a lot of unique items.

Clothes quality are terrible. We saw clothes from the same line as the usual stores but when we got home everything was oddly cut or faulty in some way.

The staff was very nice so I'm going with 2/5 rating, but I'm not happy about the experience.

Historically, we are treated with rudeness at this store. Been buying there for a very long time. Usually a bit stressed when I leave the store, however they seem to be under a new management and everyone was very polite today. Keep up the great work.

The store itself is nice but the quality of Abercrombie has gone down so bad! So disappointed.

They have very low prices compared to the regular store, and almost always with an extra discount from the already reduced.

Awesome store but there clothes quality has gone down but the prices have not. Still enjoy looking for quality clothes