ACS Absolute Comfort Heating and Cooling, Houston TX

This company has been contracted through my warranty company American Home Shield for my broken AC. Temps inside my house have reached 97 degrees I have a young medically dependent child in the home and this company has no sense of urgency. Took a while for American Home Shield to get in contact with these ACS for approval of my service. Once approved thru the warranty I was told ACS would contact me to schedule the repair. No one did. I sent a text message which shows it was read by Ismary, but no one responded. I called and spoke with the receptionist who took all my information and said someone would call back. No one did. I call the next day and left my information again no one returned my call for 3 days. In the middle of a heat advisory temps outside being 110 degrees! I finally called American Home Shield to request another contractor although it would cost me another $125 and finally American Home Shield was able to teach ACS and now they have to order parts and wait for them to come in. I’ve been without air conditioning nearly two weeks. Still no resolution as of yet.

I wish there was zero star.never returned call.made a wrong diagnosis of the problem.asking me to pay $2200 for repair.useless company and worst service

Very upset with this company. I bought my first house a month ago. I have an inspection report where the AC was performing perfectly. Then, it went out. My home warranty company contracted out this company to come diagnose the problem. The technician, Andy, said I had a leak in the condenser coil and it needed replaced. He quoted me $4,500. No problem, I thought as this should be covered by my warranty. The next day upon checking with my warranty company they say the report ACS submitted shows this is a pre-existing condition, and therefore is not covered.

I have the inspection from just a month and a half prior showing a perfectly functioning AC. How is this pre-existing and how can ACS assume that? I called ACS and asked them to send me a copy of the report that was submitted to my home warranty company. They were unable to provide me with that information.

I requested a second opinion through my home warranty company. The other AC company came out and the technician could not find ANY leak whatsoever. He literally was working on it for 2.5 hours trying to find the supposed leak that ACS reported. The problem he identified was the capacitor needed to be replaced. The capacitor was replaced and now my AC is working perfectly. Did the leak patch itself up? Lol.

This company incorrectly diagnosed the problem and then tried to overcharge me on repairs. I suspect it is because I am a young woman and perhaps thought I didn't know any better. I am extremely unhappy and would not recommend this company to anyone! I can’t believe I had to pay a service fee for terrible and faulty service.

ACS replied to my review and stated that just because it isn't covered with my policy doesn't mean they give incorrect diagnoses. However, that is exactly what happened. I understand that not everything is covered. But the problem I had was completely missed and made out to be something else and that is why I am leaving a review.

This company came out on Thursday, June 15th through AHS. Our home was 80+ degrees. Andy stated that there were issues with compressor and evaporated coil need to be replaced. I asked him if he could provide me with an estimate and he said that he had to wait for AHS. Mind you, it's literally 100 degrees outside and I have kids. There was no urgency at all. By the next Tuesday I still hadn't heard from them. I called them twice and again, no urgency for an estimate. I already paid $125, so it didn't make sense to go to another company. I called on Tuesday and again, there was no urgency. The lady said she would have someone call me. Never did. We scheduled a follow-up, since AHS still wasn't showing anything in the system. They were supposed to come Thursday, June 22nd, but ended up cancelling the appointment without noticen and decided to finally send the invoice, which was outrageous. So we have wasted a week of our time in 100+ degree weather dealing with this terrible company. Definitely would not recommend.

I have lived in the Houston area for almost 10 years, and Mike Phan at ACS Absolute Comfort is one of only a few contractors who I trust completely to figure out what my problem is, tell me what it will take to fix it, and then do the repair at a fair price and on time. Mike has been servicing my HVAC system at 2 different homes I have lived in for the past 3 years. Just today he came to my home and fixed a problem I had with a clogged AC drain pipe that I had tried to fix on my own without any luck. He quickly took care of the problem and showed me what he did, so if the pipe clogs again in the future I will know how to fix it myself. He also told me how to keep the pipe clean so it's less likely to clog. If you have any problems with your heating or cooling, just call ACS Absolute Comfort and ask for Mike Phan. He will take good care of you.

I had American Home shield send a company to check my A/C last week and they told me we needed a stage two compressor replaced, which they don’t make any more, so the cost was going to be about 15k per the tech. Got a second opinion with ACS Absolute comfort and the repair tech with this company named V took care of my TRANE a/c unit within 20mins blowing cold with nothing to do with the compressor. ACS is my a/c company. I’m done with lies.