Adonis Auto Service & Repair Center, Grand Prairie TX

Unfortunately I am very disappointed after 9 months that I got a car in Texas Diller solution always paying every 18th of each month on time when suddenly I receive a payment of 634 when before I only paid 500 they told me that the company changed and that now they are adonis autogrup The owners of the car introduced myself personally because I am paying the car insurance with a deductible of 500 since I took out the car and the cost of the car told me that it is 15900 3000 daupeime I have been paying for 10 months I ask for an account statement and it only dropped 2000 dollars I do not recommend this company to anyone we should seek help from the police oh call Telemundo all of us who have problems with this company are taking advantage of us who are in need we acquired a car because we need it we pay for the car for our benefit we do not pay for a car so that Suddenly they take it away from you and tell you that you haven't paid when in reality you have your bills up to date.

I really appreciate team members for the work done on my vehicle very professional and timely thank you Adonis group for everything

My 2013 Chevy Silverado had an oil leak since my last oil change. After explaining the leak issue to George and when it started he booked an appt for me to bring my truck back to get diagnosed. I brought it back 1/30/24 and the repair was completed and the diagnostic fee was waived since it was my 2nd time coming back. George was very helpful, professional and courteous. Overall it was a great experience.

This place is a joke they take people's money and do nothing to help them o recommend staying away they also make you pay for there cpi insurance and when something happens to your car it's no longer covered but you still pay for it every payment you make they clowns plus they came and picked up my car it had a blown motor I had it less than 5 months they took it to there repair shop they wanted to charge me 2800 to ix it I was still making the payments and they said I would have to pay for storage at there own place it was still there car

I have a 2009 avalanche I purchased almost a year ago and I live the vehicle and sometimes things happens and the vehicle had a malfunction with the theft system and it was not working and what I love is thru it all to get it solve and fix they work with me even through disagreement! And the financial manager was wonderful and understanding of the situation and made everything great and that’s all you want from a company in general and I am happy to be apart of the Adonis family I recommend being apart of our family

They had my car for three months and I was upset at first, but then they worked out things with me put me in a loaners and then when my car returned is running right now really good they are really good. You just have to be patient with them.

They were kind and knowledgeable about what I was asking and they did a excellent job with my oil change

If i could give 0 stars i would. I highly DO NOT recommend this place or organization to purchase a vehicle. It’s 2024 and people are still selling lemons to people. Haven’t had the car a full 3 months and it’s already having serious issues. Also, they list certain things under their warranty so you will have to pay out of pocket. Please run your car fax on these lemons. Customer service is also horrible.

They will take 2 weeks with your car iland keep lie telling u that it will be ready the next day

You lucky if someone even answers the phone… seems the best way to get anyones attention is to miss a payment they’ll surly reach out to you in a timely manner.

I recently bought a 2018 nissan altima, i was so excited because i was discouraged from all the other places that turned their backs on me. I cried after finally driving off the lot with my car because i thought JC got me a good efficient car. Im not mad because he was doing his job, im just upset that the car wasnt properly checked before so it was more problems than i expected. It just saddens me to the point where im not sure i want this car anymore. Ive had to do oil change already before the expected time because it wasnt done prior to getting the car. Now the car shakes badly after reaching 55-60 mph. So theres anothrr light on saying maintenance other. Im so overwhelmed that i just wanna cry. The service department is not helpful, i shouldnt have to be paying what i assume will be alot because people have told me it could be a alignment or affecting the motor to where it starts knocking. I just dont know what to do anymore.

Worst dealership I’ve dealt with $489 down payment but 23% interest…. They don’t return phone calls, don’t answer the phone or emails don’t bother speaking to manager they all are managers apparently I’m almost finished on paying my car off and I will not refer anyone else….

My car loan was transferred to this company around the time that I also sold my vehicle. The check they received to pay off my vehicle exceeded the amount due and I’ve been waiting on a reimbursement check for 4-6 weeks. I’ve spoken to a customer service representative over 4 times (and been sent to voicemail more times than I can count) for updates and I’ve been told they’re looking into it and will call me back. I have never received a return call and at this point I’ve been more than patient with the customer service, title, and collections departments. I’ve asked for confirmation of the amount I’ll be reimbursed and no one can confirm the amount. I’ve asked what the issue is that’s prolonging this process and no one will explain to me what’s happening. From my perspective, based off of my experience, there’s a complete lack of transparency and accountability to the people that are paying thousands of dollars to them.

I would not recommend this company.

I'm a bit skeptical about this company they seem to push there CPI insurance and sell there high mileage over priced cars to people that can barley make it in this world and expect us to get full coverage for a car that has scratches & dents on them so if I was u go to Discount motors they don't hound u & r there to help not break u, u deserve better.

**NO STARS***
The staff have zero customer service, are not very communicative, and have horrible attitudes. Will not be coming back to this establishment.

Customer service was good to me especially a lady named Haley. She helped me through the process of getting my car fixed hundred percent refer a friend, family and coworker to Adonis auto.