Advance Auto Parts, Plano TX

Terrible costumer service not help finding the product that I need and I have to pay twice thanks to the front landy ineptitude.

Horrible service
Two staff members sitting in back were not able to help
Just need to get codes read
Had to wait some time
Very over weight guy said “you don’t have a check engine light”
I said, you can’t see (service engine soon) that is a check engine light.
Guy obviously doesn’t know his stuff
Plus, while they were holding the code reader guy wouldn’t let me plug it in.
What a joke

Bought a battery charger to jump my truck. The car didn’t crank apparently due to the cranking amps so I had to get another one that worked. Came back to the store two days later and was refused a return of the item l.

I want to take this time out to really appreciate one of the Managers there at Adavance Auto on Coit Road man I want y’all to show some love and respect for Cassius he is a very professional manager who has been involved in mechanics for decades and knows what you need. I went there to that store about 3 times and every time I ask him about an issue with what I needed for as parts and what’s my issue he always has the awnser to my needs. Also he is a honest individual and willing to go the extra mile to help you on exactly what’s your problem weather if it’s helpful or a heart dropping becus he knows the dos and the donts about parts and giveing the important awnser you need. I want to say thanks to Cassius for helping me out with my mechanical questions being a professiona customer server as manager at Advance Auto on Coit Road Plano txt

Super friendly, fast and helpful.they always seem to have the part I need at the time without having to order it from other stores were your forced to wait for it, if u can't go pick it up.highly recommend.thanks!

Does not get any better! Store manager Cassius went above and beyond to help us. Passing thru Dallas, our pickup battery needed replacing. Cassius helped pick the right Diehard Gold (as later confirmed by multiple online positive reviews), made the purchase as easy as possible, was polite informative and friendly, and then did a stunning job of installing the battery while standing in the rain. Hard to imagine better service anywhere. Cassius has sold me on being an Advanced Auto customer for life. A1!

They have light bulbs for the cluster illumination (behind the dash) for a 1995 Isuzu. Try that. Great store! Thank you, March!

I went for a check engine light code diagnosis. First they did it for free. Then March assisted me by identifying it and when I went back days later for a change in engine air filter, she assisted me with a smile and suggested for a quick fix. Helpful team.

First time visiting an Advanced Auto Parts store…. Their 1225 Coit Rd location in Plano, TX is a great store… The counter employee, Logan, and store manager, Cassius, both went out of their way to ensure my complete satisfaction to obtain a new Optima battery and free installation… I’ve added this store to my “Contacts” - as this is where I’ll continue to do business for my automotive needs.

Nice friendly folks I've never stopped there with a didn't have the parts that I was in need of I'll definitely go ahead and return their in the future

They are wonderful, professional and friendly. I went there for battery replacement and and was nice a quick.

Barely nine they really did not have a wide selection at all. I'll stick with Pep Boys and AutoZone

Tim asked if I needed assistance and helped me find the correct oil filter for my car. He was kind and wonderful! Great service

We're fortunate in America to have a great selection of auto parts stores, and this one of them.

I was here today and Erick and Greg were very helpful. My key fob was broken and I was planning to have a replacement from Dealership but Erick gave me a quick fix which fixed my fob and saved me a lot of $$$$. He actually went out of his way to do so.
I appreciate the staff!

I was totally disappointed at this location. I went in to get a battery for my Key Fob because my car would not start. The manager told me that he couldn't put it in for me because he didn't want to be responsible for breaking it.