AIT Worldwide Logistics, Coppell TX

I usually dont write review but this company is ways too much of a hassle for me to deal with. They told me they can only be in my area on certain days and at certain hours. Their hour blocks are super inconvenient for employed/office people. Ask them if they could make exceptions and was told blatantly NO. I couldnt get a hold of no one, customer service through phone line, chat, only got A text from the delivery team and that's it. Couldnt check or see schedule on their website after business hours either. This is typically a trash freight company and I just found out that Sony and West Elm use this trash company so be super carefully when you try to order from Sony and West Elm.

Horrible customer service and deliveries. Had freight sitting with them for days before having to call them and see why they were taking so long. Their response of we just haven't gotten around to it was beyond infuriating.

The absolute worst service ever. I was supposed to have my treadmill assembled today 5/3/23. They never communicated with me to confirm when they will arrive, I called twice only for the agent on the phone to tell me to wait for them to notify me of an appropriate date and time my assembly will be rescheduled for.

The most unprofessional service ever and definitely the last time I will have any form of interaction let alone business with them. The absolute worst. Will also be reporting to the better business bureau and anyone who cares to listen. YOU DO NOT RUN A BUSINESS LIKE THIS. Would’ve left a 0 if google let me.

We use this company at my job for shipping and they are horribly unprofessional.zero communication on their part, every single shipment we’ve sent with them they have been late and we ship blood product so it’s very important it gets to places on time and they are never on time, we sometimes have to unpack and reship product because they are a day late mostly.

You guys s***
It's been over a week since we had a Ticket for repair from Peloton and your technician never answer or reply or call back for scheduling! We paid 170$ for service and no one knows when it will be scheduled!
Fire your technicians if they don't do their job and hire new ones who actually knows and wants to work!