Alan Auto Services, Dallas TX
| Address | 14000 Josey Ln, Dallas, TX | ||||||||||||
| Phone | (214) 256-9119 | ||||||||||||
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| Categories | Auto Machine Shop, Auto Repair Shop | ||||||||||||
| Rating | 3.7 3 reviews | ||||||||||||
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Alan Auto Services reviews
3 Extremely Disappointing Experience with Alan Auto Services
My recent encounter with Alan Auto Services has left me thoroughly disappointed and frustrated, and I feel compelled to share my experience as a warning to potential customers.
I entrusted my car to Alan Auto Services for a rear main seal service. Early one morning, I dropped off my vehicle at their facility with the expectation that they would complete the service within three days and give me a call once it was ready. However, what transpired during those three days was nothing short of a nightmare in terms of customer service.
To my dismay, I received no communication from Alan Auto Services during the entire three-day period. Feeling anxious and frustrated, I finally decided to take the initiative and call them at the end of the third day. To my shock, I was informed that my car had not been touched at all and that I was welcome to come and collect it if I so desired.
The level of irresponsibility and neglect exhibited by Alan Auto Services is truly disheartening. After retaining my car for three days without any updates or communication, their complete lack of professionalism and customer service standards is deeply concerning.
I dont even have words to express the unacceptable and disappointing cruel experience has been. The absence of communication and the blatant disregard for my time and trust have left me with an overwhelming sense of dissatisfaction. I cannot, in good conscience, recommend Alan Auto Services to anyone based on the experience I have endured.
Where do I begin? ! From the moment I arrived on a hot summer day like today, I was greeted with EXCELLENT customer service and a timeline for when he would finish. I hadn't even gotten comfortable in the old school comfort of Alan's waiting area in a rocking chair that took me back to childhood in Mexico, when he came in and said in a pleasant voice "all done! ". The outdoor plants and trees remind of grandma's house in old Mexico, and for the price of $25.50 and a smile on his face, I would HIGHLY recommend Alan's Auto Services for a state inspection and other services. I haven't been there in years, and I don't even know why I tried other locations. I tried the rest, and I returned to the BEST! Thank you, Alan!
Always provides a great service for a very fair fair price. I have been a client for a few years now. Nothing bad to say