Alexander Ford, Kenedy TX

Alexander Ford always take care of your service needs! Quick, reliable, and quality work, every single time.

I highly recommend Renee to anyone in search of a new vehicle. She has exceptional customer service, knowledge and dedication to customer satisfaction. I'm thrilled with her expertise and I'm very happy with my new truck.

I blew my engine and gave them a call. They quickly picked my car up and got to work faster than the original estimated time. Ms Terry in the service dept was extremely helpful and very good at keeping me updated about my car and needed parts. I've had the car back about a week and so far absolutely no problems its driving great! We will see how she does on her first long distance trip here soon with the new engine. Thank you guys so much!

Worst service shop I've ever been to.
I left my F450 at Alexander Ford in Kenedy TX for 13 DAYS for brake replacement, oil change, and AC diagnostics.
You'd figure both oil change and AC diagnostics could have been done during the 12 days it was waiting for parts. I called because I needed my truck back for work and was told everything was done except the AC DIAGNOSTICS. Mind you, this was 12 days into the service. So I told them not to worry about the AC DIAGNOSTICS, and that I'd be there the next day to pick up my truck. Well, I get there and not only had the oil change not been done, but now my parking brake was not working. I'm not saying they broke my parking brake, however I had the sense to check it upon pickup. And they didn't check it during the Ford "Full brake inspection" smh. When I asked why was the parking brake not inspected, the tech told me that " that's not something they usually do unless asked to".
Seems to me that if you're have a full brake inspection done, the parking brake would automatically be part of it. ALSO, They charged 9 hours Labor for replacing the rotors and pads.
I understand that the axle shafts need to be removed to replace the rotors on a dually, but if they had told me about the parking brake, I would have fixed it during this procedure.
Now, if I want to fix the parking brake, they'll need to remove the axle shafts once again and no doubt charge another 9 hours Labor at $140/hr.
The rate is not the issue, it's the time allotted. I've make calls to other shops to inquire about the same brake job and not a single one has said it to be more that a 4 hour job.
This is plain gouging just because we are in oilfield country.
When I expressed my disappointment, I was offered a coupon for a free oil change. They said sorry and come in anytime for your free oil change. I told them I wanted my oil changed while it was waiting for parts for 12 day just sitting on your lot.
So I will never give Alexander Ford, in Kenedy TX, my business ever again

Great customer service, transparent pricing, and they got my truck back on the road faster than expected.

Very pleased with the service! They picked up my vehicle before and dropped it off after. Everything I requested was done, with updates, and it was an easy payment with Ford Pass.

I am always treated like Family at Alexander Ford. The service department, front office staff, parts, and sales are always prompt to answer any questions I have concern my vehicle needs and concerns.