Alford Water Conditioning, Stephenville TX

This company was recommended to us by a friend. We contacted them via their website. They were prompt to make an appointment to come out and test our water. The technician gave us a handwritten paper with the water test results and a price for both monthly rental and purchase of water softener, but no information about what kind of equipment it would be. That makes it difficult to compare with other quotes we have received, so I contacted their office to try and get more information. I did not have the quote with me at the time (I had misplaced it). The young lady I spoke with was quite rude and impatient with me when I could not tell her the date of the test or the technician's name, which I did not have as I had misplaced the paperwork. I assumed they would have a record based on my address or last name. She said she would try to locate my information and call me back.
In the meantime, I found the test sheet. I emailed a copy of it and asked what type of equipment it would be. It has been a week and I still have not received a phone call or email. Looks like they don't want my business, will look elsewhere.