Amarillo Family Eyecare

This place is garbage! Do not go. If you go in for a standard eye exam and There is something wrong. They will not tell you or give you the option to proceed with a medical exam. Not only are they out of network with medical insurance.but if you habe not met your deductible with your medical insurance you will have to pay $195 out of pocket for the medical exam. If you need a follow up appt for the same exam.it's $109 out of pocket. Just got off of the phone with them.five minutes ago. Dishonest people. Beware.

Came in for a check up on June 2nd, three weeks ago. They overcharged me $75 for a contact lens fitting which I NEVER received, and $35 for the check-up copay. I was in a rush to drop my dad off at the airport so I didn't have a chance to look into the charges until I got back home. My health insurance (Aetna - comprehensive annual eye exam covered under the plan) provided full coverage for the visit, so I should not have been charged the copay, and I should not have been charged the fitting fee since I never even got contact lenses fitted either. I called their office a week ago and followed up today, they had not looked into the matter at all after I brought it up the first time, and the office manager treated me like an idiot the second time I brought it up to their attention. According to the office manager, their policy is to NOT provide refunds for services which they never performed in the first place. Please do not visit this business if you prefer dealing with professional staff members. I am pretty upset by either the shady practices or gross incompetence going on here when it comes to billing.

Update: After multiple calls and several back and forths to clear up the situation they refunded me $75 but said they could not change the copay charge, citing the fact that I had already pulled the benefit on June 6th, four days after my June 2nd visit, which still doesn't make any sense at all. They were the only eye-care place I had ever visited in the past year and a half.

I loved my experience at this eye doctor appointment. The staff were proffessional, caring, concerned and friendly. They took care of my needs quickly. It was awesome.