Amberjack Estates, Houston TX

Title: Urgent: Noise Disturbance Concerns - Impacting Living Experience
(5 stars for the potential resolution)

I want to draw attention to a concern I've been facing at Amberjack Estates, which has impacted my overall living experience.
Unfortunately, there's been persistent noise disturbance from my next-door neighbor, specifically due to their loud TV from 10 pm to 3 am. This disrupts the peace in both my master bedroom and living room. Despite polite requests, the issue persists, affecting my family's mental well-being and, more importantly, our ability to get a good night's sleep.
I trust the management's commitment to ensuring a comfortable living environment for all residents. I look forward to a swift resolution to this matter.

Save yourself the stress and don’t rent here!
They belittle you

I applied with my husband for a Jasmine floor plan
My application comes back as a fraud alert which is ridiculous I asked them why they said something about my social and my current address coming back as a hotel or motel address mind you my husband and I have the same address on the application his address came back ok the foolery

They had me come in the office to fill another application on paper I went on a Monday Tiffany told me they will put it and let me know
I waited till Wednesday heard nothing back so I called Tiffany proceeds to tell me my application wasn’t submitted yet but she has 8 applications that was received from Monday to the day I was calling and she can’t skip others and do mine totally understandable I wasn’t asking her to do that I just needed to know the verdict cause I have a newborn and need to plan ahead

I asked for a timeline to hear back she said she can’t give me a timeline cause she is doing it all by herself I said ok thank you I hung up not even an hour later I get a call that they ran it and it’s the same fraud alert which makes no sense
And she will transfer me to Andrea the manager

Andrea says we will deny your application because your paystub you uploaded doesn’t add up and also they can’t verify my employment (mind you the paystubs came directly from my HR I couldn’t go into workday to download it cause I was on maternity leave) which I explained to Andrea she asked me to send proof of me being on maternity leave which has absolutely nothing to do with me renting an apartment! Nothing!
Also I said aside my paystub my husband by himself makes 3 times the rent and she also said his paystub doesn’t look real I said why she said by just looking at it and I asked her is her trying to imply we provided fake paystubs she said it just doesn’t look real and we need to send W2 and also my proof of being on maternity leave
I felt insulted cause who gives fake paystubs? !

At this point I should have just pulled out
After I sent w2’s tax return transcript wmd proof of maternity they send me I was approved and would need to make a deposit of 1800 instead of the standard 250 for a 2 bed 2 bath and also a different floor plan and this is because they think I don’t have a job
My direct manager at works email was on my application mind what stopped them from sending an email?
Also my husband called to ask how they deemed our paystubs not real they said by just looking at it
Save yourself the stress and rent somewhere else

Also with this floor plan discrepancy I asked Andra in an email why the floor plan they “approved” me for after saying I was denied was different from what I applied for she didn’t respond

What I really think happened her is they sold us a floor plan that’s not available and trying to cover it up with all this sham.

I would give zero stars if I could. The complex and Greystar they are managed by are shady. They charged us fees for a trashcan we never had, clean up fees for a spotless apartment, etc. We reached out numerous times about the $318.02 charge to dispute with the company and did not get a response. Additionally we had a Jetty bond, which is like insurance and it's required to move in (that or a security deposit). It covers $500. I sent this to them to cover the chumped up charges, and they didn't even use it. I found out to day they sent the account into collections. What is the purpose of requiring insurance to cover anything if it's not going to be used? We've been given the run around for 6 months with this company and I am over it. The collections charge will be disputed. I don't recommend anyone move here.

I am proud of being part of the Amberjack Estates Community! The community has such a cozy feel to it, I love calling this place home. The neighbors are friendly and the staff/maintenance team go above and beyond to make anyone feel welcomed!

The office staff and maintenance team are top tier. I have lived a lot of places and AmberJack Estates has been the best. I tell everyone I know how attentive, caring, and prompt this property is.

Stopped by the leasing office on 09-22 in the afternoon. Terrible customer service from the leasing agent.

The leasing consultant, Robert, provided an exceptional experience. He was knowledgeable, responsive, and genuinely dedicated to helping me find the perfect apartment. His professionalism and customer service was outstanding, making the entire process smooth and stress-free. I highly recommend his services to anyone in search of a leasing consultant who truly goes above and beyond to make your housing dreams a reality. Thank you for a memorable experience!

Since my time here; and I moved in the wake of COVID, I've loved it. My previous complex I lived at were way horrible. Well I won't get into that. I don't have to encounter staff often but when I do they are always pleasant & polite. The complex is quiet, I feel safe.

Thank you!
Robert Register you were very kind to us and we left satisfied with your excellent customer service.

I drove all the way from San Antonio for my scheduled appointment at 11: 30 am.on a Saturday to find the leasing office closed and no one returning or answering phone calls to include the listing agent. Several residents stopped by and were also shocked that the leasing office was closed even though their hours for Saturday are from 10: 00 am - 5: 00 pm. This may be a preview of the type of service and responsiveness this apartment complex has to offer. It's such a shame, really, because this was our first choice. Fortunately, we found another location not too far away.

This has to be the worst most ignorant and crooked company on the planet. On 4/12 I submitted a review they requested on the company website, not good. I had applied for an apartment under a app 0 admin fee special. Through no fault of Greystar I was declined, and when I asked about the $200 in app fees I payed was informed they only refund that if approved. Not only did Brian the agent I applied with specifically inform me of the opposite when I was informed of my denial by Tiffany the property manager and asked the same question was told “we will live this open for a day in case you want to appeal”. Today when I asked the status of the funds not only did she inform me of the deceptive nature of the promotion she denied ever having been asked about this previously. Apparently not only did Greystar not read my review, they asked me to share it on Google. While my credit is my own is so I can’t help stupid.

Since I moved to Houston I have lived in 3 complex apartments, this has been one of the best, always attentive, the entire residence, clean, organized, everything very nice and the administration staff is magnificent, we give them 10 stars. They have renovated all the places including the pool that was very nice. Keep in that way,

I’ve been here for 8 months and have absolutely loved it. Maintenance is usually quick to get things done, it’s clean, and the area of the complex that I live in is pretty quiet (I live in the one bedrooms so not many kids). Rent is a little pricey, but I think it’s worth it for the cleanliness of the complex. The only thing that has been really annoying lately is that there are kids who live in the front of the complex and their parents always let them play right near the gate Where cars have to enter/exit (they’re around 8years old and there’s at least 4 of them). Other than that, I have enjoyed my time here so far.

Update: I lived here for 3 years (it’s was my first apartment on my own) and moved out due to moving to another city. I’m currently apt hunting again and have not found anything remotely close to being as amazing as this property. Always very clean, maintenance is always fast, it’s safe, usually very quiet and in a somewhat secluded area so that helps make it feel even better, everything is up to date inside all apartments, in the perfect location since it’s pretty close (15mins) to memorial city mall and only 30mins to downtown. I believe this apt complex is so awesome because of the very strict application process that they have. It definitely helps keep the bad apples out. The rent is still a bit above market value, but like I mentioned originally, it’s WELL worth it because of how great of a complex this is. I hope to find another apartment complex as great as this one.

This is an amazing complex. Apartment living can be different in so many ways, it could be very scary moving into an apartment and not knowing the environment your surroundings or your neighbors. But at Amber Jack baby you get a safe environment, clean grounds, well kept pool, and Gym.beautiful clubhouse and the amenities are great and up-to-date I would recommend these apartments to my mother and my best friend I’ve been here for two years and a few months and I’ve never had any issues I am proud to call this property my home so if you are considering luxury living at an affordable price with kind people that care about you as an individual then you should apply.

I've been living here for two years now and I absolutely love it! Don't plan on moving out until I'm able to purchase my own home.