Ames Collision Center, Dallas TX

Ames Collision Center was recommended to me by my local automobile mechanic and I am so happy I listened. Ruby Jean (the name I gave my red Mercedes C-250) was accidentally backed into a cement wall in a parking garage; very traumatic for both of us. Some time went by and I finally made the decision to give old Ruby Jean the body & trim repair she needed.

Working with Ames Collision Center was an AMAZING experience. They were easy to communicate with, honest and transparent with the work that needed to be done and their prices were excellent and fair.

I know the stress that one goes through in finding a new business or company you can honestly say after you've work with them you made the right choice. A business that is fair, quick, reliable, honest, easy to communicate with and does excellent work. So, let me take the stress and worries away for you, Ames Collision Center will have you saying, "Wow, I made the right choice using Ames Collision Center. "
-Eddie C. -

Highly recommend Ames Collision Center they did a outstanding and magnificent job on my mother's car and Olga the manager is awesome and very professional and a sweet angel!

I went in this afternoon for a small repair to my car. I’m very impressed and satisfied with the works they did as well felt warm welcomed even though just a small work. It was a very pleasant experience!

Great experience - good communication throughout. One part that was ordered came in damaged and the shop found a replacement quickly. They handled all the paperwork with my insurance so I didn’t have to spend time messing with it.

My daughters car was hit and Ames was recommended to us by BMW dealership. From start to finish, Olga and team were so kind and got back to me quickly and answered questions since this was unusual out of pocket from the person who hit my daughter. Her car is red and they matched beautiful and work was great. Highly recommend!

I would highly recommend Ames for car body work and painting. I brought my Tesla Model 3 in to repair a dent and paint scrape. They were able to get me in quickly, communicated promptly and proactively, we’re competitively priced, an got my vehicle back to me on time when they said it would be ready. I appreciated their professionalism and my car looks fantastic!

Very polite and extremely responsive. Treated me like an old client even thought it was my first time!

I damaged my Mazda 3 sedan pulling into my garage. While the damage was cosmetic, other collision repair companies gave me quotes that called for replacing practically a quarter of the car.

Ames didn't; they gave me options, checked to ensure the parts that weren't replaced weren't compromised, and kept me in the loop via text.

Great work at a fair price.

Thank you Olga!

Eddie is the GOAT. I couldn’t get my car light changed by a mechanic so they sent me here and he did it in 5 minutes. Super friendly, knowledgeable, and professional. 10/10 recommend

We couldn’t be happier with Ames Collision Center. Olga and Eddie are the nicest people! We brought my wife’s 2021 BMW 330i to Ames after my wife was involved in an accident. My very first conversation with Olga put me at ease. The damage was pretty significant, requiring a new door, mirror, front fender, and headlight. This also required the new door to be painted. They also used OEM parts as requested.
The whole process was explained thoroughly to us and communication was amazing. We received almost daily updates with either a phone call or text message.
The entire staff went above and beyond. From the great communication, to the incredible detailed work and even helping communicate with the rental car company, we couldn’t ask for a better experience.
The car looks brand new again. The paint was matched perfectly! Not a scratch to be found.
I would definitely recommend Ames to anyone needing body work done, including luxury vehicles.
*Great communication!
*Friendly and honest staff
*Professional staff
*High end quality work (much better than a dealership)
Very happy customer!

Aimes Collision is always servicing the local community for auto body and paint repairs and will work with all insurance carriers.

The good body work and repairs are overshadowed by the problems at this place. The picture below shows the damage to my car that took almost 7 weeks for the shop to fix. I was quoted 2 weeks for the repair. I understand delays in dealing with insurance companies and waiting for parts, and appreciated they found OEM parts instead of aftermarket which did take a little longer, but bad communication made the problem worse. Setting timelines and estimated completion dates that are clearly not feasible for the shop to meet and then stringing the customer along is unprofessional and worse than just giving a longer timeline for the repair.

I heard nothing for the first 2-3 weeks and it was hard to reach anyone by phone. After the repairs had started, I kept getting told the repairs were estimated to finish on a certain day and that day would roll around and then it was another reason they needed to keep it for another 4-5 days. It sounds like they use a lot of subcontractors to complete work and coordinating with them is not their forte and they try to push off delays on other people’s busy schedules and not their lack of planning appropriately. For example, I was told repairs would hopefully be completed 7/1 (1 mo.into repairs), sent to paint 7/5 and reassembled by the end of that week. That didn’t happen and I heard nothing until I contacted them again and they hoped to have it at paint 7/13 and then reassembled. Then after the assembly, it needed an alignment and the timeline changed to “they’re all booked up so sometime next week”, adding another week to the repair. Luckily Olga the owner did her best to rectify the situation and had some guys work on Saturday, when they’re normally closed, and found a shop to do the alignment and did a courtesy drop off at my house.

I only used this shop because it was the only one I could find to take the car within a reasonable timeframe after the accident and it may have been better and taken the same time to use another shop and have the use of my car for 4 extra weeks and not burdening friends and family members with trying to borrow their cars.

Ames is a great place to take your car. Their customer service is some of the best I’ve seen at any car place maybe even any place in general. Emailed back in a timely manner, gave lots of information, and just overall very friendly. Only reason I don’t give a perfect 5 star is the time it took. Some delays and what not but nothing that would have me take more than a star away or tell you to avoid this place. I repeat though, if you value great customer service, this is the place for you.

They did a good job, but took about 10 times as long to complete the work as promised.
The scope of work didn’t change throughout, but I was initially quoted “a few days” which subsequently turned into “a week to be safe”. I finally had my car back about a month later.
I was consistently mislead about the timeframe of repairs and put at the back of the order queue. One night, work was “taking longer than expected” so I had to change my Friday plans to pick up my car around 6: 30pm - a month later I pulled my dashcam footage for a separate reason and discovered that they didn’t start on my car until around 4pm when i dropped it off before work and was supposed to pick it up that afternoon. My blind spot sensors have stopped working since they worked on my front sensors, but I need to drive to work, so I won’t be taking it back here.

TLDR: my car looks great today, but the process was a nightmare

This place is amazing. Big ups to Olga. She made sure everything went smoothly and kept me informed throughout the entire process.

Olga was great to work with - she’s super responsive. I’m really pleased with the work that Ames did and I plan to go back to get some further work done.

Olga, Eddie and team have always done a great job taking care of our cars sent over to them for various repairs. Great customer service and top notch quality.

Hands down the best body shop our family takes our luxury vehicles to! Ames does a PHENOMENAL job and provides high quality work at a very reasonable price.

Our family first used Ames in 2017 and they have never disappointed us. We used them as recently as Fall 2021 and they blew me away again.

Additionally, they are very generous with their time, I never feel rushed, and they respond promptly to my correspondences. They are truly one business I do not mind giving my money to.

I can not express how impressive and professional Olga was; unbelievably attentive and extremely kind. It was my honor working with her. Ames completed body work on my Jaguar. She was very reassuring that she was committed to doing a great. The work was impeccable. My car looked like new. I would recommend Ames to any and everyone. Thank you Olga.

Olga and her team are awesome! This was my second time to use them and the results were top-notch! So thankful to have a good quality body shop with people who take their time and stand behind their work! I would highly recommend them if you want a worry-free experience and a beautiful repair done on your vehicle. They value their customers at Ames, Thanks Olga! ;-)