AMOCO Federal Credit Union, Alvin TX

I love this bank especially in Alvin texas. They are amazing and my go to lady is and Maria. She takes care of my needs and always has a smile on her face. Thank you Alvin AMOCO

Alvin AMOCO is great! Very helpful and friendly staff! Mandolyn F and Jennifer M are both very awesome as well! They helped me with getting my first auto loan and made sure that experience would go as smooth as possible. I highly recommend Alvin AMOCO to anyone seeking a dependable and friendly banking service/loan provider. Thank you to all of the team at the Alvin branch! Cheers!

I’ve been with Amoco since I was 16 years old and working an internship Amoco Chemical Plant. I’ve boasted and praised this credit union, have purchased 2 cars and loans.

Today has been a mentally draining day for me. I went into the credit union to pay my monthly bills through cash advance from another institution and my card was swiped multiple times duplicating transactions and my account is now over drafted -$222.00 and $700 extra was taken from account. I went in and Madelyn assisted and even spoke to UFCU to discuss the duplicate transactions. She provided me with receipts, her contact information and agreed to cover the overdraft fees and explained the process. Let’s just say I have to wait 2 business days Friday and Monday for the transactions to fall off. She offered to skip a payment but it’s a weekend and I dont have any extra money.

I called UFCU and received a letter getting that my account was over drawn. I called Madelyn back and didn’t receive a call from her but Branch Manager Justin called. He was pleasant and offered to cover overdraft fees. I submitted the information via email and he advised the follow, “I’m able to reimburse for fees, but I’m not able to cure a negative balance, unfortunately. The negative balance at UFCU will be cured soon on their end. Overdraft fees related to the negative balance is something we can work with on this end”.

The negative balance is a result of their negligence. He was responding but I didn’t hear back from him regarding the overdraft fees. This should have been resolved and taken care of today. I have no extra gas money, no food, I had plans with my family and have been inconvenienced. Justin seemed to be concerned but you did not follow up with me. I am sitting here trying to figure out how I will survive. I appreciate them skipping a payment but that’s not going to help me because I came in to make car payment plus my auto balance doesn’t change with a skip a payment. They’ve done nothing to help me while they’re home with their families. I’m very disappointed and will be escalating this matter and how it was handled.

Cambree is an amazing employee and she was so kind! Her smile brightened my day. Stay kind and sweet Cambree:)

Dominica was so kind and friendly! I will for sure return to this location just because of how awesome her service was!:)

Not helpful at all.wouldn't replace a torn 100 bill I have. Tried to lie and tell me I had a serial # missing. Then when I called them put on that they wanna ask for my account # (which i dont have an account) and then tell me they don't do any cash transactions without an account. I thought u could go to any bank to swap out money that was torn, ripped, burned, etc as long as both serial numbers were intact (which mine are) Well they definitely gave me every reason why I won't be getting an account there.

Courtney H, bank representative, was resourceful and very helpful in helping me today!