Andrea Walton - State Farm Insurance Agent, Red Oak TX

We have carried our insurance with Andrea for many years and have had nothing but great experiences no matter the situation. She has always been professional, patient and understanding.
I would highly recommend Andrea to anyone who is looking, needing or would just like an agent who will walk with you through any issues.

Andrea Walton and her staff demonstrate outstanding and friendly customer service! They are always looking for ways to save customers money while providing outstanding insurance protection. Honesty and integrity is what you get from Andrea Walton with every interaction! We are pleased and proud to say that she has been our State Farm agent for many many years!

Andrea Walton is much more than just a State Farm agent, she is a very good person at heart. I have been with Andrea Walton State Farm for more than 10 years with both Home and Auto and she and her staff have done an amazing job with response times, information and representation with the claims I have had. The piece of mind I have in this agent to represent me and my family is something impossible to calculate monetarily. I have referred her many times and I don't know a single person whom ever was disappointed in the amount of work and effort she delivers. I could not recommend anyone more highly.

I have been with Andrea W and State Farm for years. I've never had a bad experience and all of my needs have been met. Andrea even went above and beyond to explain details of my insurance policies. I will always be a State Farm customer.

Love my agent and staff.
They're open on Saturdays and that makes life much easier. They are always so kind and ready to help.
They really are the Good Neighbors.

When evaluating an insurance agent, we have a simple criteria, #1 Is the agent and staff friendly via phone and in person? #2 Are requested changes made promptly and correctly? #3 Does the agent respond quickly on general inquiries? Well, Mrs. Walton and her staff have exceeded our expectations
We strongly recommend this agent to anyone. Dana and Richard

Andrea is amazing, She’s very helpful and you can tell she’s a genuine person even over the phone. I trust State Farm with my account and my money due to Andrea they have made me feel very comfortable about being with State Farm. Don’t know how anyone could experience otherwise this is the place to go!

Andrea Walton from State Farm was a complete disappointment. Her lack of professionalism and poor attitude made the whole experience frustrating. She seemed uninterested in helping and didn't even seem knowledgeable about insurance policies. I'd advise finding a different agent for your insurance needs.

**UPDATE**

Andrea just called back and was going ballistic about this review and said it was "unprofessional". 100% do not go to this lady.

Enjoyed our conversation today.
I'll call to set an appointment for a quote on my house & car.

Andrea and her team are awesome! They are very thorough and knowledgeable about their products, especially life insurance. I am very happy that there are still professional insurance agents around willing to listen and actually help! Thank YOU!

Andrea is great to work with and is very knowledgeable. She always watches out for my best interest. I recommend her.

Andrea is just really unprofessional and rude! Better off finding a better agent than her. She said to my face
that she couldn't care less about my insurance needs and that I was just wasting her time. How disrespectful can someone be in a customer service role? It's clear that she lacks any sense of empathy and doesn't value her clients.

Not only was Andrea unhelpful, but she also seemed completely clueless about the insurance policies she was supposed to be knowledgeable about. It felt like she was just trying to get rid of me as quickly as possible without actually addressing my concerns.

I tried to ask her some questions about my coverage, and she gave me vague and evasive answers, making me doubt if she even knew what she was talking about. It's frightening to think that she might be responsible for handling people's insurance, considering her lack of competence.

Furthermore, her communication skills were appalling. She was dismissive and short-tempered throughout the whole interaction. It's as if she didn't want to be bothered by her own job responsibilities and had no interest in providing quality service to her customers.

Honestly, dealing with Andrea was such a frustrating experience that it made me regret ever getting insurance from State Farm in the first place. I thought I was supposed to be in good hands, but with an agent like Andrea Walton, it's clear that the company's reputation means nothing.

Save yourself the headache and find a different State Farm agent who actually cares about their clients and is willing to provide competent and respectful customer service. Andrea Walton is definitely not the person you want to trust with your insurance needs.

Andrea is the best. Her office has the best customer service. She met with us on a Saturday so that we didn’t have to miss work. I highly recommend her.

Andrea and her team genuinely care about their customers! They go above and beyond to make you feel like a part of their State Farm Family!

After being with Allstate for decades we moved all our policies to Andrea Waltons State Farm Agency. Outstanding support, expertise and service coupled with competitive pricing sealed the deal for us. Thank you to Andrea and her entire team!

Andre Walton is the best. When it came to educating me on the coverage I needed to be adequately protected she took the time to help me understand the best coverage choice. If you want an agent who looks out for your best interest, you need to choose her as your Agent!

Andrea is one of the biggest supporters of Red Oak ISD students and staff! We are so thankful for her partnership! She has a heart for kids and their success as well as the success of the District!

Love my agent. Always willing to take time and listen and take care of our family's needs.