AOA Orthopedic Specialists, Irving TX

The worst service I have ever seen. My husband had a surgery recently and after the surgery they don’t care of the things also they sent a huge bill though we paid off at the surgery, with no proper explanation. Tried calling them for the detailed summery and the response was pathetic. These people are the kind of scammers. Doctor was good though.

About 10 years later after my surgery with Dr. R Mills Roberts, I have very severe knee issues that are only progressing. I am only 25 and I am going to be limited for the rest of my life. Do not go to this facility or seek treatment here. My knee was absolutely destroyed and will need a knee replacement soon. I had other surgeons do scans and MRI’s and they have openly said he did a poor job and that I would have issues later on.

A specialist here was able to see me quickly for a second opinion, which is why they became my go-to office this one time. My experience was good medically but quite substandard administratively. As a cash payer, I normally receive a lower price than insurance payers (who require the support of a billing department and resulting delayed payment as well as possible non-payment write-offs.)

This company chose to price the cash payer 3X higher than the Blue Cross negotiated price for the service received. There is no business justification for that and for that reason I rate them as a 3-star location.

Initially, I was excited to try this location considering the reviews. It's important that I immediately address the conversation I had with Monica G, who has to be one of the most inconsiderate and rude health care workers I have ever encountered. I called to follow up on my xray results because I figured it would take a while considering the doctor and I did not have a chance to discuss them in my appt. When I explained to Monica, she told me that the doctor did in fact discuss the results as if she was in the room with me. Taken back at her response I asked if she was in my appointment with me? She said no but "normally" the doctor would. She asked if I wanted to schedule a time to come back to discuss the results, so in essence, create another bill for a discussion I was supposed to have during my appointment. When I expressed this, she cut me off and said "ma'am what do you want me to do about it? " I explained to her that my knee was on fire and when someone is in pain they don't expect to speak to careless medical workers. I asked to speak to a manager, she then transferred me to Josh's I believe is his name, voicemail. I called back and she weirdly started talking as if I was yelling and being rude so I assume someone was standing behind her so it was an attempt to cover her self. I told her she should have considered a different profession because I'm appalled that you all hired her. Nevertheless, Josh made up for it all, he was amazing. He was patient, kind and understanding. He took the time to explain why I may not have seen an xray during my visit, and promised resolve within his ability. Although he is the office manager he is the epitome of everything you would expect at a medical facility when caring for patients. Monica G (would not provide her last name) is unbelievable.

I visited AOA today for the first time. Dr Crawford took care of me. Since I walked in everything was perfect. Check in, nurses. Dr explained everything to me. I felt very comfortable. I can’t wait for my next visit.