Arctic Air Conditioning & Heating Inc., Lubbock TX

They came out a couple days before the scheduled appointment and fixed my AC that day. It was still under warranty so I didn’t get charged a dime! Great company!

Responded quickly and fixed the issue. Took two visits to fully repair the issue, no problems getting them to come back.

Thank you so much Artic A/C! Technicians were able to install a new AC unit & thermostat within the next business day. Melanie was very informational on explaining what was wrong with my old unit and guided me through my options.

I have used this co 3 times. Have been pleased with service each time. They are on time, friendly, courteous and do a good job.

Shane was absolutely amazing! He looked at the unit and within 10 mins he'd fixed the problem. No upsale, no pushiness and he was kind. We definitely recommend this company!

Arctic Air took great care of me and my family. Very professional and friendly. Diagnosed and repaired the problem’s quickly. I would highly recommend Arctic Air Conditioning & Heating.

The ac guy that came over was very polite & knowledgeable. He explained the problem & fixed it.

I can not speak highly enough about the professionalism, courteousness, and speedy response we received from Drew, on a Saturday! I have dealt with a lot of frustrating air conditioning companies here in Lubbock, some who don’t even call you back! Drew knew exactly what problems to look at first and got us back and running in no time. I will be using Arctic Air from now on!

I have my own A/C company but my Daughter lives in Lubbock. I live in the Austin area. I called Artic Air and they QUICKLY helped my daughter. They did not do the typical upscale B. S. They were Profesional, responsive and fairly priced. I would encourage everyone to use their services!

Shane is awesome. Really knows his stuff and will get you back up and running in no time. Don’t bother with the big companies, call The Bear!

Drew and Jacob are awesome! From the moment Drew came over yesterday, he was punctual, professional and helpful. Jumped right into action to help us get our a/c replaced. They were back today and and respectful, worked hard and carefully. Angie/Melanie (I think that’s their names) from dispatch was also helpful and got us on the list. Thank you all for your hard work and cleaning things up too!

Upon receiving my work order through American Home Shield on Wednesday, Sylvia contacted me and asked what the issue was. She was very kind and respectful. After explaining the situation, she informed me that a technician would be dispatched by Friday.

As soon as Shane arrived, he displayed a high level of knowledge and expertise. Upon my request, he repaired the issue I was experiencing and even installed a digital thermostat. (Something I had been meaning to do for some time). Arctic Air Conditioning & Heating exceeded my expectations in terms of professionalism and respect throughout the entire process.

5 stars all the way!

The technician identified the problem immediately and advised us as to what to do. He returned a short time later to diagnose the problem and all was resolved. We had a frozen unit because we did not change filters often. Live and learn! Change filters and your unit should function beautifully like ours is doing now! Excellent service and professional attention.