Aritzia, Houston TX

I just left and Angie was great. I was looking for a gift for my wife and had no idea what to get. She was patient, gave me good advice and was very familiar with the clothes in the store. Next time I come back I'll be looking for her help.

Horrendous shopping experience. Other vendors (e.g, Revolve will be quick to offer a discount code/ store credits for future orders) :

I placed an online order #55269395 on 12/10, tracking #719980665183 showed that the shipping label was created on 12/11. On 12/21 (10 days later), the status is still 'Shipment information sent to FedEx' which means FedEx has not shipped the order yet.

I talked to Aritzia's rep. Rayea who said there is nothing they could do about it but a full refund back to my bank in 2-5 business days.

I asked her so what can Aritzia do to make it right for the inconvenience this has caused: holding my money $214.34 (for a single blazer) for 11 days, no Christmas present (even though when the order was place, the estimated delivery date is before Christmas), the product I wanted is now sold out so I cannot even re-order). She tried to cross-sell me with other products and said they would likely be delivered before Christmas.

She also said that they cannot offer discount code/store credits since they cannot quantify my bad experiences.

So I asked for a email of the refund confirmation before I let her go. She said she cannot email me that nor the chat transcript.

Madison was super helpful and took her time answering my questions, she made my shopping experience seamless <3

The workers at this location are sooo sweet and helpful! I will always shop here when I’m in town!

I don’t understand why this place just gives off rude unapproachable mean high school girls vibes.if you look cute or dressed down who cares we’re still here for a common purpose to buy clothes but the sales associates make it so uncomfortable… I hate the mirror being in the outside of the dressing room but also when I finished this gossiping employee snatched my stuff didn’t say a damn word to me. I know I didn’t look my best but it’s not your job to judge and make me feel bad. I hated it never going in again. Mean girls suck period

I had such a great shopping experience here! Assia (I hope that’s how you spell it, if not I’m so sorry!) was amazing and made me feel super comfortable from the beginning. I’ve seriously never had a sales associate treat me so kindly! Will definitely be returning)

First time going to this store every employee helpful and kind very good customer service.

The staff that works here is seriously top notch. They’re all so kind and helpful. Every time I go I always need assistance picking things out as I’m pregnant and don’t really know how to dress my body right now and they are always so sweet and jump right in. I wish this shop (and their staff) would move to Post Oak or Rice Village because after the 24/7 harassment I received from all salespeople working at the kiosks that litter the entire galleria, I don’t know if I will ever come back, but I sure will miss these girls! The Galleria deserves 1 star but the women at aritizia deserve well over 5!

Everytime i go here the workers are so rude and ignore me when I try to get help. Judgey as hell too. One time I was waiting at the checkout counter for help (there was a girl in front of me) and when it was my turn, three workers literally stood there and saw me and just walked away.

I've rarely ever had a good shopping experience here. The workers are a bit rude, if you look young they won't help you. I've shopped here numerous times and I've purchased a few times but the service makes me want to shop online. I'm in luxury retail myself, and there's no excuse for the service to be this bad for the price point. I've been to lower end stores where employees are way nicer.

I recommend the store and the employees, but not the manager. She behaves rude and unkind. That can harm the image of the establishment.

I’m out of town, and had no issues with the employees or anything. They were kind and courteous, greeted when I walked in and asked if I needed any help. She paired a cute criss cross top with the jeans. We had some nice conversations, thank you ladies!

Extremely busy on Memorial Day weekend, but the staff were friendly, professional, and very helpful.

When I shop at Aritzia it would never be this store. I’ve NEVER been acknowledged walking in, around, or walking out this store. I’ve been to others out of town that have better service where I’ve shopped. This one is a major NO

This store is just precious, such beautiful women’s clothing & amazing customer service too! Loved it!

This place profiles people for no apparent reason.instead of focusing on profiling focus on your customer service. Honestly disgusting

WILL NOT RETURN.if you have items that are "FINAL SALE" then you need to be more proactive when telling customers which items are, instead only finding out when you try to return the items.