Ascension Medical Group Seton Women's Health Round Rock

I called to make an appointment and the call-taker "Taylor" was hard to hear over the phone. Her tone of voice sounded like she hates her job and patients are an inconvenience to her. She got an attitude when I asked her to repeat what she said, which was more than once. She also spoke to other people while she was on the phone with me, so I had to repeat myself. After booking a date, I asked to be on the cancellation list. She claimed they don't have one, and I should just "check back". This makes no sense. Does she expect people to call every day? She looked me up by my date of birth, but I was a new patient to that office. However, she said she pulled up some information from another doctor I had seen so I was in "the system". She asked if the email was the same and I told her it was not and to leave that field blank. After I hung up with her, an email was sent just the same so I called her back to let her know that she sent my appt.info to someone else's email. I reiterated to LEAVE THAT FIELD BLANK! Another email was sent after that showing that my patient portal account has been DELETED! Clearly there are problems with some of the folks at the front end of the office which continue to be ignored. I don't care if there was a buyout by another company and there was a changeover with the computer system. She's certainly old enough to be nice to people, show some manners and a better level of professionalism. Grow up or move on! If you do decide to visit this office, make sure you record every phone call.

Staff seemed to be inconvenienced by the patients. I was rudely shuffled through, as quickly as possible. I won't be going back, but I'm certain no one will care. They'll likely be relieved to have one less patient!

Generally have had a great experience with this clinic since I have been a patient for prob close to 10 years. My experience was improved once Dr. Melia Lucero joined and became my Dr after my former retired. She has delivered both of my babies and I can't say enough good things about her and her nurses, they have really taken care of me!

I wouldn't recommend this to anyone. The front desk staff lacks professionalism. Their behavior is incredibly rude all the time. Though my doctor and her nursing staff was really good but mainly its the front desk that deals at the first place for appointment scheduling and checking you in etc and they are simply ridiculous.

I would leave zero stars if I could. Zero professionalism from the front staff, the wait time is absolutely horrible. They decide to call me at 6 months pregnant that they haven’t taken my insurance since I’ve been seeing them and I have to find a new doctor or pay out of pocket.

I have been a patient there since 2009. It went down hill quickly after Dr. Maunder, Dr Orth and Dr. Murphree have retired. The front desk staff is ridiculously unfriendly and always act like they don’t care. Time to find a new OBGyn.

Just called to set up an appointment. It has taken them a while to return my call. Now, new patients will require over 3 months to be seen…please do better as an organization!
The receptionist was extremely rude and dismissive.

I delivered my second born with Dr. Anger. She was fine but she never acknowledged my husband ever.
The real problem was the way she handled my miscarriage. I feel like people need to be warned. She was very cold and the day it was confirmed she was telling me I should go see a fertility specialist since I had a chemical pregnancy 6 months before. She never tried anything to help me conceive even though I had fertility issues I was aware of in the past (PCOS). Her timing was terrible and really didn't offer any time of comfort or concern.
She also orders unnecessary tests that charge all these hidden fees. If you want to talk to the billing department it takes about 3 weeks of them not returning my calls and messages.
She ordered about 4 ultrasounds but never once explained them or what could have caused the miscarriage or any other helpful or comforting information. She also never remembered me at all and seemed to forget all about my past medical history even though I had to come in every other week.
I have since changed to a new OBGYN called Austin Area OBGYN at St. David's North Austin. It is so much better and you are treated like a human not a paycheck. Also I would like to mention that I am a Postpartum Registered Nurse so I have more than the average knowledge of obstetrics.

Horrible, no one there answers the phone or calls you back, my doctor sent over a referral in January never got a call back from them, called twice only got a voicemail with no call back, I guess I'll have to find somewhere else to go!

Horrible experience! I had to wait 1 hour and 20 minutes to be seen by the physician. I was there a total of 2 hours! I came for a routine PAP! The explanation from staff was sometimes the system doesn’t show you as waiting and puts you as a no show. I asked the front desk 30 minutes into waiting if there was a delay of some sort. They said the doctor was behind. It wasn’t till an hour into waiting that they checked on why I hadn’t been called. When I spoke with the front desk at the end she said I didn’t fill out a paper sent to me via text (I didn’t receive one nor was a told I was lacking paperwork). How is this an answer!? ! I felt put off and dismissed. Dr Hernandez was great but everything else was awful!
PLEASE DONT WRITE ME THE GENERIC COMMENT YOU WRITE ON EVERY review. It’s super insincere and no one feels heard when your response is the same to every unhappy person.

Dr. Melia Lucero is awesome 5 starts hands down. Too bad the front desk ladies have no clue. Left my paperwork in the cabinet a whole week after I requested to send to my previous provider for record transfer when I was 4 weeks away from labor. You have 1 job. Never pick up the phone no matter how many times you call if it's not the 15th time. And don't bother replying that you are gonna do something about it. You won't. Been a year and nothing changed. Good luck with your low rating.

So far so good, I decided to come here because the Renaissance location was a big disappointment. The front staff was not rude at all the time I came. Hopefully it stays that way. Wait time after check in was not too bad.about 20-30 minutes. Just don't show up late or you'll end up waiting for everyone who came on time to be seen. Getting an appointment was a breeze. I was seen within a week after I called.

IF I COULD GIVE THEM A ZERO I WOULD. THEY ARE RUDE IN THE OFFICE. I CAN NEVER GET IN TOUCH WITH ANYONE. YOU CAN WAIT DAYS UPON WEEKS TO GET A CALLBACK FROM VOICEMAILS THAT THEY MAKE YOU LEAVE CONSTANTLY. I ALMOST DROVE UP THERE JUST TO TALK TO THEM, THAT IS HOW HARD THEY MAKE IT TO GET IN TOUCH WITH ANYONE, YOU LITERALLY HAVE TO GO THERE OR YOU WILL GET NOWHERE. NO MAS, I WILL NOW HAVE TO CHOOSE A NEW DOC.

I wouldn't recommend this office to anyone. The lack of professionalism from this place is ridiculous. The front desk staff is incredibly rude and non professional. They lose paperwork and don't ever pick up the phone nor call back when I left voicemails. It is very hard to get anything scheduled correctly. The doctors can be forgetful and very short during visits. I never felt like I was being listened to or given great knowledge during my prenatal visits. I did not feel comfortable going through with delivering at that hospital with that team. The only positive experience I had was the two nurses I was given. They were kind and able to give great answers to any questions I had. It was difficult to get switched over to a new OBGYN but was very relieved once they finally sent over my medical records. Again, I wouldn't recommend this office to anyone.

I am a new patient, I have moved from another state. I had problems with pain and needed an exam. Ok, I know new patients are always long stories.
I waited for my appointment for a month and a half, in order to come and fill in the necessary data on my phone in their office. I was told that I had to pay $116 for the visit and was sent to make a new appointment for an ultrasound and a checkup. The doctor spent 15 minutes with me at most, this visit could also be done by phone or telemedicine tbh if they were not planning to do any examination. I took time off from work and wasted my time and payed 116. Well, usually, in other offices, after the doctor says that another visit or ultrasound is needed, the nurse immediately takes the necessary information and makes the necessary appointments. However, they sent me to the reception. There was a line at the reception and I was asked to stand in line! To finish my visit? Really? In the office of my former gynecologist, his assistant always always completed communication with the patient and his new appointments, and did not throw her into the general queue of waiting patients.
So that later I find out that they can schedule my checkup for mid-February. To be honest, I didnt understand well what I paid money for today, It sounds strange because I have good insurance.
Maybe there are good doctors, but I don't have the patience or time to wait for the next visit in February and I'm not sure that on this visit they will give me a checkup and pap.
Will look for another office for sure, one visit was enough for me to get distrust and a feeling of unprofessionalism in this place.

Dr. Michel is absolutely amazing. I just had my first baby a week ago and felt very cared for throughout this whole pregnancy and delivery. I always had so many questions due to me being young and this being my first baby. She never made me feel like I was asking too much. She is very thorough and personal- She doesn’t make you feel like you’re just a patient. After delivering she told me how great of a job I did and how proud she was of me. Her nurses are also the sweetest people, they really make you feel welcome. Thank you Dr. Michel for an amazing experience!

I have had my appointment in the books for MONTHS. And already had it canceled once before and had to reschedule. Then the morning of my 8: 30am appointment I get an automated text message at 7: 40am that it has been canceled. Unbelievable. It’s EXTREMELY inconsiderate of people’s lives and their schedules. If you want reliable scheduling, then GO SOMEWHERE ELSE.

If you decide to go to this place do not choose Dr. Michel. I have been twice and refuse to ever go back to her. You wait around forever and when you are finally seen Dr. Stephanie Michel treats you like a heard of cattle. On my first visit I specifically told the receptionist that I needed my IUD replaced. The lady who scheduled my appointment also was told that I am specifically booking the appointment to get my IUD replaced. After booking the appointment and coming in I was told by Dr. Michel that there were no IUDs left and I needed to book another appointment and come back to get my old IUD removed and the new replacement. I was furious. After having an anxiety attack and on the verge of a meltdown the IUD fairy magically dropped off an IUD five minutes later. Now I see Dr. Michel was just trying to waste my time and money. I couldn’t believe they would lie to their patient. No IUDs in the entire office? Seriously? If I wasn’t eligible to get an IUD on my first visit then the receptionist who scheduled me as well as the receptionist that took my intake forms that clearly said, “Reason for visit: IUD replacement” should have let me know. There was no excuse to LIE to me by telling me they were out of IUDs. Absolutely uncalled for.

I always give people another chance so the following year I come back for my annual and felt rushed just like the first time. I am paying for a service and you are here to provide that service. Dr. Michel had zero patience and horrible bedside manner. She looked stressed out and hungover. I literally felt like I was a number to her. She had me in and out in ten minutes and didn’t bother going through even the basics with me. You could not pay me to go back to her. Good riddance!

I see Dr. Hernandez and have this far had a wonderful experience with her. We trust her judgement, feel she answers our questions clearly and also supports our health decisions related to upcoming our upcoming labor. I am relieved to have found her as an OBGYN.

Dr Duncan is great, makes me feel comfortable and answers all my one million questions. Front desk staff is friendly and Tiffany the nurse is the best nurse, she is so welcoming and friendly and is such a big help when needed without any complaints and a smile on her face.
- Alexis Ayub