Ascent, Irving TX

Highly Recommend! I have worked daily with this brokerage for 5+ years and have never had any problems with their service. We carry 10 to 15 loads a week with Ascent, and the level of care and commitment within their CSR group is first rate. TABITHA ROCKS!:) Any load issues that arise are handled swiftly and professionally, and payment for loads delivered are prompt. I look forward to continuing our business with them for years to come.

“Be careful carriers” and drivers out there, 2 month ago we did a delivery for this broker and just because the shipper forgot put the temperature recorder inside the reefer they tried to reject the produce, after hours inspecting the load and daily temperature updates to the broker (reefer temperature pictures added) pretty good unit 2013 and few hours worked thermo king, they told is ok we gonna keep the produce, clean bol a lot of pictures, download from the thermo king that proof the unit was running good just because the unit pc needed update and showed dates on 2009 (don’t even existed the trailer because is a 2013 and i send it even the title copy) and the thermo king technician explaining how to read the info and giving an invoice with the right days in present time to understand, i gave authorization to talk with the technician and they are still telling “possible claim” and 9 month waiting to get info about this 2 month after delivery, they said client on vacation or client sick, client do not answer to us, all the work well done, a lot of emails, all the proof and they are still telling us “possible claim” and 9 month by the law to give you info about this payment, i will never make a load to delivery to this place or broker again because is loose your time and money and there is no respect to truck drivers or carriers. In the meantime we are working with the USDA to find the way by the law to get our rights respected.

Lairs, uncooperative, ignoranat,
Worst people to work with
I spent 4 days for 800$ load because of their Careless ness
I don’t recommend this company at all
Stay away by any cost!

Did a load from WA TO TX with this broker. We were at the receiver for over 14 hours, kept getting promised by Stacey Smith and Steven Marsala that we would get a layover for sitting there all day. Have been following up with them for 20 days without a response. DO NOT BOOK WITH THIS BROKER.

Booked a load with Sheila, after 20 minutes of waiting for the rate confirmation, I made a phone call and was told the load was booked with the other carrier. She sold it for cheaper after booking with me and never picked up the phone again! Be aware of this shady broker!

Fayetteville Brokers don’t return calls. If it’s after hours you’re on your own. Lesson learned about that location!