Ashley HomeStore, Houston TX

I visited this store for the President’s Day Sale event The sales associate that assisted me was very helpful and knowledgeable. I was able to take my time to just look around without anyone following me yet still available to ask questions. I did end up making a purchase since I was comfortable leisurely walking the store. I will go back for other items as they had a good selection and good prices.

11/2 - By far the worst furniture buying experience ever. We just purchased our new home and went to Ashley to furnish one floor. We were told one item was a month out which was fine. 4 months later still no chairs to a dining room set. We bought on July 4th, 2020 and delivery pushed until January2021. The service has refused to take the refund without a restocking fee. Travis Wiethorn (salesman/conman) assured me that it was just a month. Now no one at the store wants to help. We will NEVER shop there again.

Update 11/24- I've messaged them per their response, and have yet to get a response. Yet another indicator of their service. Their response on a review has been the only sign of haste.

Updated 2/23- I am still missing dining room chairs. They said by February, and now I'm being told April 7. Not only was I promised delivery, but a 10% refund on my order and delivery waiver. None of those things have happened. Each time I've called customer service they see no notations of the promise. Luckily I have a receipt of the promise. I will personally be visiting the story tomorrow morning to raise hell. Good luck to all with this horrible organization. Go to Gallery Furniture.