Aspen Dental, Odessa TX

Every one was so helpful. I felt very assured with the doctor who examined me. The other staff was also very efficient.

I was greeted upon arrival! My wait was less than 5 minutes. We proceeded right to my treatment

When I got the call back to confirm my appointment the lady was friendly and informative.
I'm terrified of dentists but the whole experience so far has been awesome!
X-rays and exam to see what I need done with all my questions answered.
Dentist was very thorough and patient!
The dental assistant is amazing!

Nice place, very busy, but they do indeed do emergency surgery. I lost a cap and they worked with me immediately. They then gave me a full check-up, and suggested a plan. I was all in, except the cost was more than I anticipated. They talked me into a credit plan, but when I went home, I found I was paying for the services before they were being done, so I declined the plan. Probably my fault. Unfortunately, they do not honor my particular dental insurance, which I just got, so that's a downside also.

Not happy. The appointment was changed several times, with no thought to my schedule. I was told once that the Dr wasn’t feeling good, so I definitely did not want them poking around in my mouth if they were sick. The second time, I was told that the Dr just wanted to go home early. After seeing me, they stated they stated they didn’t take my insurance, even though they had previously said that they did. When questioned about this, they blamed it on a call center, when we had called the office, and I recognized her voice from the call. When we discussed pricing, they were quoting twice what other dentists have quoted me, and when pressed, stated that they were told to quote that by the dr.

I came to my appointment 15 minutes early per their request. I came in and wanted a bad tooth looked at. Instead was told I needed to pay them 160.00 for X-rays. I elected to not want to have X-rays at this time and only wanted the tooth with this issue to have a X-ray taken. Then wanted 102 dollars just for this to be done. I have insurance and verified that the dental bite X-ray would have been covered. I called back after I confirmed the information with the insurance company. I asked the gal who answered the phone at Aspen dental and I was informed that I could talk to her office manager and was quite rude. I felt like I was being scammed. I doubt I will hear from a manager. If I could give a zero I would. I would give one piece advice to never hang up on a customer that really shows the true colors of your business. There add says “ we want you to say yes” when it is to their advantage. Really disappointed with the customer service

Really appreciated the kindness patience and hospitality on my 1st visit Thanks to your whole group! All of you treated me with such care that I haven't seen in awhile. I am reassured that this personalized service still exists. Again a Great Big Thank You to everyone at Aspen. From signing in online for emergency services, I appreciate all of you! God continually bless and keep you all

Wow! What an amazing office from the front staff to the office manager Janet, the hygienist devora, the dental assistants this office has been the best dental experience I have ever had they are fast and caring! And for some one who has dental anxiety this means the world to me! Thank you Dr Rude, Dr thet, and Dr shingala! You all have an amazing office and staff!

I had oral surgery today without having to wait long for the service. The staff was professional and informed me of all aspects of the procedure. The only criticism I have is the price was exorbitant.

It was exactly what I expected. No wait for my appointment time. Friendly staff. Would recommend if you are looking for a fast and painless experience.

Dr Shingala is the only dr. I will let work on me. He is very professional and gentle. I always get right in and everyone is polite and helpful. I recommend aspen dental to everyone I know. Ten stars!

I was reluctant and scared to go to Aspen Dental. I knew nothing about them. But after my consult, i felt better. I felt i was getting more for the money with good quality doctors. Thats exactly what i got. Their pricing beats everyone in town and the workmanship is great. Highly recommend if you are insure but need a dentist.

I called them asking if they took my insurance and they asked lots of questions about it and then put me on hold to talk to my insurance and then came back on the phone saying that they did take it. I then made the appointment and got there and it took them 40+ minutes to finally say something to me about how they don't actually take my insurance so I asked for how much it would be for a cleaning and they wouldn't give me a answer but I still went back for the X-rays and the girl that did my X-rays was not paying attention to what she was doing and shoved it to far back into the throat causing my throat to bleed then when the dentist was checking for my gum heath she caused a lot of little sores in my mouth. She was not being careful with her sharpe tool she was using. Then after that they kept trying to charge me for way many more things then I needed.

Worst dr appointment ever. I left in so much pain. I'm still in pain I can't even drink room temperature water.
I hurt 50 times worse then I did going in

Not explaining what is happening what is going to happen next.they know but assume we know

The staff was friendly and polite they give me time to look over what they suggested. Very nice people

Worst dental experience of my life, but my tooth is out so 2 stars for getting the job done.