Aspen Dental, College Station TX

Very bad experience in Aspen dental, I just do a regular x-ray exam for my teeth last week.

I have been waiting for the x-ray results send to me for 12 days, and still not get it. They said my x-ray result was send to a portal? While my friends in other dentistries just got their x-ray result directly sent from their dentistries. I have called Aspen dental many times, they just let me keep waiting. Is 12 days not enough to just send an email?

The price is also pretty unreasonable. They suggested me to do a teeth cleaning after regular exam. In the beginning, they ask me to pay for more than $2000 dollars just for deep cleaning, which is the out of pocket price after insurance. And I said I can't afford that huge amount of money. The financial stuff in their office then do some operations in computer, then the price becomes to $200? The same deep cleaning program, same insurance. Why not just tell me $200 in the beginning? It's just a cleaning rather than some major care like implant and extraction.

What's more, my husband also scheduled an appointment for regular teeth exam in this dentistry. In the week before his appointment, Aspen dental called him that his incoming appointment was no longer available, and had been cancelled. If Aspen dental is not available at that time, why schedule that time in the beginning?

Very disappointed! Won't go there anymore. If you want to save time, save money, and get your x-ray result, Aspen dental is not a good choice!

Asked me for my address so they could send me a bill due 5 days from when I received it. Interesting that didn't mention this on the phone when asking for the address, almost like they assumed I wouldn't pay them (even though if I told them that I didn't have insurance I would have paid nothing). Also never received any follow-up about the supposed condition I was told I had.

Will definitely be going elsewhere regarding any future dental work. My fault for not seeing this was a corporate dentist. Pick a private practice if you can, these people don't have to worry about their reputation as their corporate masters will keep funneling sheep to them.

Response.
No I'm good. Already found a new dentist. I'll take my expensive dental problems there.

I have received about 4 or 5 appointments at this locations. Each visit went very well. Dr. Kimberly Haynes Reese and her staff are very professional and attentive to my needs. This is why I continue to remain under the care of Dr. Reese. Dr. Reese is most informative and detailed in her explanation to me of my dental issues and follow up care. I truly appreciate the care and attention. I must travel several miles and pass other dental offices along the way but its worth the trip. Now my smile is PERFECT! I'm in great hands and I have received excellent care! THANK YOU Dr. Haynes-Reese and staff!

My dental assistant Esra Diaz was absolutely phenomenal! Xrays went smooth and she was so sweet and full of energy. Great way to start my day! I will definitely continue coming to Aspen in the future.

Dentist I dealt with on first visit (Dr. Maza) was very professional and personable. Front desk staff also personable and helpful, but the wait between appointment time and time I got seen was an hour. I was very favorably impressed with the thoroughness of the exam, the development of a treatment plan, and the dentist’s explanation of it. Overall, a very favorable experience and impression.

Dr. Haynes was super knowledgeable and super-personable; your teeth are in great hands with her and highbrow conversation along the way!

Also a friendly office staff to go along with the top flight professional care. I'd certainly continue to 'chews' Aspen in the future!

My husband was in need of extensive dental work. Dr. Haynes was great. His experience with this office has been very positive. Kimberly has worked with him a few times and was awesome.

The staff at Aspen College Station are wonderful and amazing! Dr. Maza is unbelievably gentle and precise in her procedure and her assistant Ashley was spot on in all that she did. Monica's helpfulness in showing me how to better care for my teeth and gums was outstanding. And let's not forget Esra who's joyous self will make ANYONE feel comfortable about having dental work done lol. Thank you team Aspen College Station!

Nice employees, however I had to wait in the dentist chair for a solid hour with only the hygienist poking my gums once then leaving before I finally met with the doctor. I specifically told them I wanted and needed a cleaning that day, if I knew I was not going to be able to get a cleaning that same day I would not have taken off work. I should have been told before I came in that the cleaning would not have been done since I specifically asked for one.

Texas Avenue, College Station branch of Aspen Dental has top Excellent Customer Service. I would recommend anyone who needs their services. Dr. Haynes and her team are on point.

I don’t like visiting the dentist, but Aspen dental makes it super easy.i’ve always felt very comfortable with the staff - they are all very friendly and listen to my concerns and give great advice.i’m always able to get in and out very quickly and today was no exception with Brenda (assistant) and Monica (hygienist).

Knowledgeable and thorough, Dr. Haynes & Dr. Maza, took time to explain what work I needed and made me feel comfortable with the plan of action. Monica & Ashley took great care of me and settled my nerves! Aspen is the perfect place to perfect your smile!

Untrustworthy! Don’t go! Very disappointed with the whole appointment system. I scheduled an appointment with them in February. On the day of the appointment, I was notified that the doctor wasn’t there at all (totally not my issue). So I have to reschedule in March. And I got a call in March saying I have to reschedule again in April. Totally unacceptable! Very disappointed.

While I received good service from the dentist and dental hygienist, my experience with the office staff couldn't have been worse. Aspen Dental refuses to work with you and your insurance, and trying to have them send your x-rays to another dental office is more difficult than pulling teeth. Pun intended. Do not go here if you want to frequent a cooperative, helpful environment that understands that customers want their wisdom teeth pulled by a covered surgeon.

This is an insurance scam. They advertise as accepting DeltaCare USA insurance (10 dentists), but they have all met their "quota" of patients and are not accepting any more. Would have to go to Waco or Temple to find an Aspen dentist whose "roster" is not already filled. Very misleading advertisement.

I didn't know that I would have to wait so long to be be seen by the dentist but will all the waiting that I had to do it was a very pleasant experience that is just srarting

EVERYONE THERE COULD NOT HAVE BEEN NICER. THEY FIXED WHAT I NEEDED AND THEY ARE ALL WELCOMING AND HELPFUL. YES, I WOULD DEFINATELY RECOMMEND THEM TO EVERYONE. IF I EVER NEED HELP AGAIN, THIS IS WHERE I WILL GO.

Tried calling to schedule an appointment and was told I would be called back. However, I never was and the woman on the phone was rude and disrespectful (this is the 2nd time I have gotten a rude/disrepectful response from them since joining them a little over a year ago). I liked the dentist and so was willing to deal with the receptionist but I work full time and I don't have time to deal with this. I will now find a new place to go to

Not only is the customer service on the phone extremely nice and very helpful but everyone in the office is super thorough, explaining things in detail as they go so you know exactly what is going on and what they are talking about. They also explained every dollar I’d be spending and helped me so much. The Dentist was incredible. They don’t rush appointments so don’t expect to be in and out, but in and out isn’t informative. The first time in forever I’ve felt like I was put first as a patient.