Aspire Houston Fertility Institute

BEWARE: If you reschedule your appointment for the second (2nd) time, they will charge you $100. In contrast to their written policy which states that they will charge you $100 if you reschedule your appointment for the third (3rd) time.

Worst receptionists I’ve ever met. Rude; disrespectful and inconsiderate. Asked a simple question and was cut off and ignored. Fiancé asked reception for water after bloodwork and was told to hold on while the receptionist finished a personal call. Then double billed because she was too busy looking on her phone. If I could give zero stars I would

Dr Steward and his staff are the best fertility clinic hands down. I have been a patient for over 6 years and they are nothing short of extraordinary and full of compassion. I always felt as if I was the only patient in the clinic Thank you for making the difficult journey of IVF so much easier for myself and my family.

If I could give Aspire a 0 I would.run from this place. You are nothing but a number! I guess the people that gave it 4.5 either paid cash or have a hell better of an insurance. They are super slow, you have no one to be able to contact no follow up, unresponsive on email or phone voicemails. Portal a complete JOKE! Find something and somewhere where you will be made feel something other than more regret.

Dr. Steward and his team at the Fannin location are amazing and I could not imagine a different group to have walked through this journey with.

This is the absolute supreme level of fertility that exists on the face of the earth. In every aspect Aspire H. F. I. Memorial Hermann executes at the highest level. The level of love, knowledge, and care that is so consistently given is truly remarkable. When we arrived we had so many fears and worries, but since day one they were all taken away and replaced with reassurance and confidence. This was accomplished by the support and presence of the amazingly talented team that now was by our side. They truly became a family of relentless warriors ready to fight alongside us towards our goal. As soon as you walk through the door Veronica will greet you with a warm smile and make your heart laugh. Then once you hear "we're ready for you" from expert phlebotomist Cassandra, she'll make you feel right at home (while wearing the coolest shoes). Then when you are graced with presence Judy and Xiomara in the exam, they begin shower you with an abundance of love, care, compassion, and everlasting knowledge. Along with doctors Nurudeen, Sabouni, and Hoff, who all are the top level of prestige and expertise in every way. They are all true miracle workers. The all pretend to be humans but honestly they are angels in human form. They will never be forgotten and We will forever love them and thank them with all our hearts! Thank You forever and always!

I love the Aspire HFI The Woodlands Office. Everyone is so professional and you really feel like they are on this journey with you. I wouldn't want to be anywhere else with my fertility needs. This is my third miracle baby working with Dr. Steward and I am so thankful for the amazing people in this office that helped me and my family grow each time.

You are required to pay the whole fees upfront: 11750$ to be exact. In return you cannot contact your doctor, if you need to call the Hermann center, good luck, because you can only call the aspire main line and be redirected to Hermann location nurses (even if you need to talk to front desk) and wait for 40 minutes before someone picks up the phone!
The portal is terrible. If you have an urgent important question and send a message through the app to the nurses, it goes to a default person; if that person is on vacation NO ONE WILL RECEIVE IT! You are at the mercy of faith! This is not the way you are supposed to be treated in a private canter.
God knows how I regret having chosen this institute, unfortunately I have already paid for all the fees
To be fair, nurses are good and nice, and helpful

Update 10.2022:
Some changes have happened within the past few months; and now the front desk is run by a polite and very nice lady, Veronica.
I had a terrible experience with Dr. Steward, who did a terrible job with my procedure.
Dr. Hoff is great; as are the nurses.

I’m really having a terrible experience. Aspire is hard to get in contact with ppl even during office hours. I’ve called and messaged two days in a row multiple times and I am not getting the help I need.

Dr. Mangal is the best Dr I’ve ever been to. I came from another clinic and there is no comparison to the quality of care he provides. He studies the charts and details a plan for each patient. He explains everything and answers all of your questions. I wish I would have started with him from the very beginning. I’m extremely grateful & glad we are in his care now. All stresses with the rest of our IVF journey are gone. With God & this Dr on our team we are trustful with the process no matter what.

Dr. Steward And his staff are all wonderful. I was able to communicate with the staff regarding any questions I had threw their app and received a reply same day. Dr. Steward explained all of my procedures in detail so I knew exactly what was going on every step of the way. Communication with the office about payment, insurance and scheduling exceeded my expectations! They were always one step ahead and prepared to give me the information I needed.

Dr. Mangal has changed my life! I am so thankful that God put me in his path. I've struggled with severe stage IV endometriosis for years and before I found Dr. Mangal, all other Ob/Gyn's acted as if they did not care about my pain and the daily struggle of living with a chronic illness.they would simply recommend a hysterectomy and send me on my way with some type of prescription medication that I didn't need! Dr. Mangal took the time to listen to me and throughly explain everything every step of the way! I'm 3 months post abdominal surgery and I feel great! I've lived with debilitating pain for years, and for the first time in my life I'm pain free! I'm thankful to God and I'm thankful for Dr. Mangal! It's a blessing to feel like this.when Dr. Mangal told me my life would change dramatically after the surgery and the pain would go away, I honestly didn't believe it, after years of pain and several surgeries by different Doctors promising the same thing, I'd lost hope and didn't think I would ever experience a life free of pain, I am so thankful and truly grateful that Dr. Mangal proved me wrong! God is so good, just when I was about to lose all hope and give up, He brought Dr. Mangal into my life and what a blessing he has been! Dr. Mangal, Thank you for showing love, compassion and understanding! You are absolutely amazing!

This location is the worst. The doctor is okay but as a good doctor you should definitely hire staff that represents you better.

They take so long to even submit prior authorization and no communication between staff and billing department. You really have to be on top of things as they tend to drag things.

I ended up switching and my new office submitted prior authorization in 4 days and was able to start process a lot sooner.

They made me believe all offices take so long until I switched.

It is hard to get ahold of anyone in the office and they are just very disorganized.

I was called a week ahead of time for my insurance information. They didn't call and verify my deductible was met because they didn't have a picture of my insurance card. You don't need a picture to verify my insurance deductible.

Then she wants me to pay 100 for an appointment. I ask how they plan to refund my money once they find out my deductible is met. She then stated it would be a credit on my account. I am not ok with this! You want my money but don't want to give it back when it's not needed. This is a bad buisiness practice. I'm not paying you what I don't owe.

So complete waist of my time and money because I also had to find a babysitter to come to your office since I cannot bring my 3 year old with me.

Dr. Mangal and his amazing team are very attentive, kind, and hands down the best endometriosis specialists I’ve ever encountered. I’d highly recommend Dr. Mangal to anyone struggling with endometriosis or infertility. Thank you for giving me hope and a clear path forward!