At Home Properties, Bryan TX

BELIEVE all of those reviews about this company being rude and unprofessional… We chose to ignore them and ended up with THE worst leasing experience ever. It first began with not even being able to get our keys on our actual “move in day” (which was noted on the lease). Then we finally get the keys and are greeted with a FILTHY house with a garage door that wouldn’t even close. We asked if the house could be cleaned more before we fully moved in and Melissa declined.

Fast forward to a few months later we are then told by Melissa that there are HOA fees we are responsible for from leaving our trash cans out. We look at the violations and they were from the tenants BEFORE us. (This was a never ending battle, and they still ended up deducting those “fees” from OUR deposit)

Also good luck if you have any maintenance requests! They will send maintenance people who will come and start a job then leave saying “they’ll be back” and it will be days or WEEKS before they return and finish. (The latch on our gate broke so we basically had a wide open gate for weeks until they fixed it properly)

And of course upon move out we were scammed out of a majority of our deposit due to random fees that they can’t even explain!

This is a greedy unethical company that looks for ANYYY way to get extra money out of people. They have an extensive move out checklist in the lease and will charge ridiculous fees for anything not completed, yet will have you move in to a property where almost NOTHING on the list was completed? Don’t be fooled into thinking those fees actually go to cleaning or repairs, they go directly into Melissa’s pockets.

Oh might I add that they will also open your packages and steal the contents if they end up being delivered after the lease ends! Yeah my package was delivered not even a week after the lease ended (my mistake I miscalculated) but I first asked if Melissa could possibly retrieve the package and she said no (of course not! Why would she try to do ANYTHING nice). So I then asked a friend to retrieve the package and they found a box that was ripped open and emptied… Never had any problems with packages being stolen before, but one thing I do know is that At Home and their crews were in and out of the house at the time so it doesn’t surprise me that THEY would steal my package.

TLDR; Do not rent from these rude, unprofessional, money hungry bullies. They will steal your money AND packages

We recently rented a property in C. S.for our daughter, and Melissa has been a Godsend in helping us navigate work orders and other matters. At-Home and Melissa have been very responsive to our needs. Moving in, we had several things that needed to be addressed, and within 5 days they have been. If you have an opportunity to rent a property managed by At-Home, I would not hesitate. They are great!

Yes I thought I was moving out of this Roach infested duplex. That At home properties management. Don't fix anything. And I just found out I signed more than a 1 year lease. Oh I thought they said I'm there until July 2024 crook's All of them. Going to see attorney tomorrow. That's why they want you to sign everything on your phone. It's so small print they know you won't read it. Very MAD

We were with at home properties for about 2 years before the owner decided to sell. During the time that I was under at home properties, everything was pretty smooth. We didn't have many issues with our unit but whatever we did need fixed, someone was out in a timely manner. I also appreciate the fact that I had an issue with seeing bugs in our unit, and even though pest control is the tenant's responsibility, they were able to send a company over the very next day and completely rectified the situation with no charge to me. I would rent from them again.

I love that any issues I have are resolved pretty quickly! Melissa and the team are wonderful and easy to work with!