ATI Physical Therapy, Leander TX

I am very pleased with ATI. Everyone I have worked with has been knowledgeable, kind and very helpful.

Efficient, Organized, effective. Their intake and assessment was well done. The scheduling was efficient. I found the Therapists focused on the activities that seemed to be most directly targeted to getting me back to my full strength

I am very pleased with the care I am receiving from Roberto at ATI. I feel very assured I will recover completely from my injury thanks to him.

An amazing place to get any of your physical therapy needs. Everyone is genuinely friendly and supportive. They have your best health interests in mind. Low impact recovery for all types of problems. Highly recommend

Great folks. Have made fantastic progress thanks to their help. Can’t say thank you enough.

What an amazing place with the even most amazing people. Miranda made me feel new again. With an amazing team behind her, Lindsey and Dave could alway step in an back her up knowing exactly what she wanted me to to. Thank You to all the ATI Gang in Leander.

The staff were all very friendly and welcoming. Took great care of issues and I recommend this place to anyone needing PT.

Excellent staff and service. Very knowledgeable. Exercise is tailored to the individual’ needs.

Great staff. Enjoyed working with all the staff members. They are all knowledgeable. Great place to come.

The staff is amazing, and I've experienced a TON of progress in the few weeks I've been seeing them. Highly recommend.

UPDATE 08/03/2023
I have still not received a return call from Monica so far. Will leave another call. Why do these guys not return phone calls? Hmm.would love to shave off a quarter star on this review for each day that passes without action from them.

UPDATE 08/02/2023
The reply from ATI below provided me a number to call. I called and reached a voice mail for someone named Monica. No return call from Monica so far. The saga continues.

ORIGINAL POST
While I would love to give a more positive review, my experience with ATI billing has been horrendous and this impacts my overall experience. When I attended my first session I provided my FSA card so that my account could be billed with each visit. My card was charged ($10) for the most part on each visit except for one visit apparently.

While I had a pretty good experience with the trainers I worked with, I didn't feel my knee was recovering well enough so I cancelled the last 2 sessions that were scheduled.

I then began receiving bills from ATI indicating I owed different amounts. At one point it was $30, then $40 and the last bills they sent me were $50.

When I looked at my FSA card history, I could tie 4 of the charges to the dates they said I did not pay.

I attempted to call the billing number on several occasions but could never get a live person to answer the call so I could rectify the matter.

I then called the Leander location to let them know I was trying to reach billing. The person I spoke with confirmed the phone number to call and also took down my info to have Billing call me back. I had no contact from anyone in Billing.

After 2 more billing letters from ATI, I went in to the Leander location in person to explain the issue and showed the front desk person my FSA card statement showing the payments I made. The person took down my info and said she would contact the billing dept and would personally call me back one way or another that day to let me know status. I received no call from the front desk person nor the billing dept.

Today I received a letter from a collections firm regarding the bill.

I am totally pissed that it has come to this when I have done everything to try to connect with someone and resolve THEIR billing error.

If I had missed a payment along the way, why wouldn't someone alert me at each visit? I could have resolved this right then and thereby pulling up my FSA card history to address the matter.

Now I have to fight this collections situation and I will never recommend ATI Therapy.

(crossposting on other review sites and social media)

No rushing here. Really listening to your problems. Supportive and friendly. Felt so much better after even the first visit

This company lied to me, never provided a service and I was unable to find one person that was responsible enough to follow through on a complaint or question. DO NOT WORK WITH THIS COMPANY! I would not even give them one star!

Statement ID: 10009627
RE: Appointment April 3,2023