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AT&T Store, Austin TX

Address 9900 S I-35 Frontage Rd Sb Ste. A-100, Austin, TX, United States
Phone +1 512-291-9800
Hours
Monday9:00am-8:00pm
Tuesday9:00am-8:00pm
Wednesday9:00am-8:00pm
Thursday9:00am-8:00pm
Friday9:00am-8:00pm
Saturday9:00am-8:00pm
Sunday11:00am-6:00pm
Website www.att.com/stores/texas/austin/230
Categories Cell Phone Store, Cell Phone Accessory Store, Telecommunications Service Provider
Rating 4.6 16 reviews
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AT&T Store reviews

16
Sort by: date highest rated lowest rated most helpful
whoababy
August 22, 2023 7:39 am

Manny the salesman met me at the door when I arrived. He was friendly, knowledgeable, and very helpful with all my concerns. Would recommend Manny and this store to anyone asking. 5 STARS

Joseph
August 13, 2023 1:50 am

Excellent work and attention from Mr. Jorge, congratulations for having people like that in your company

David
July 29, 2023 3:11 pm

They wont diagnose phone problems anymore.

AT&T customer service advised me to drop by a store. Thee store told me to go to GeekSquad to diagnose and BestBuy to shop for phones.

¿What gives Stankey? (President/CEO)

Andrea
July 22, 2023 5:10 pm

Amazing service from Manuel! He helped us pick out a new phones and was very patient with us I appreciated how kind and welcoming he was towards us 10/10

Brad
July 14, 2023 9:59 am

Abby Diaz was fantastic.

She helped us navigate changing our family plan t mobile to at& and went the extra mile to upgrade out phones and our demands to keep some numbers and to change others.

She let us reschedule appointments as we decided on what changes and every time she greeters and worked with us like we were her most important clients

All four of us thought Abby did an outstanding job on each and every visit

If 10 is the best rating then Abby deserves a 10.

She made our experience with AT&T very personable and convinced us that AT&T is the best wireless service.

Castañeda
July 08, 2023 3:11 pm

Amazing service from Jessie James!
He helped me and my fiancé pick out a new phone, was very knowledgeable and patient with us. He explained the process and even helped me recover my photos. We appreciated how kind and welcoming he was towards us 10/10!

Charlene
June 08, 2023 12:04 pm

Jorge was very professional, attentive & informative. He exudes what customer service should be & he made our experience a good one. He also solved our problems with our phones.

Richard
June 01, 2023 6:28 pm

Your representative Fernando was extremely helpful even though our problem took 2 and a half hours of his time. He was always polite and kept us informed throughout the process of activating our phones. I would recommend him to anyone. Thank you

Geoffrey
April 12, 2023 6:45 am

Roxy helped me and it was literally 12/10 experience. I’m making this my go-to AT&T store. Everyone was friendly, amazing, polite and on their A-game! Thanks for helping me South Park Meadows Store!

Lenin
March 15, 2023 12:32 pm

Good afternoon gentlemen from AT&T, it is a pity that nothing has been resolved for me about my credit, my account was mismanaged from the beginning and no one gives me an answer or solution, they transfer me from department to department but nothing, they are just lies, I would like to know if it really is They are a serious company with their clients, they have even sent me to the fraud department and they have not solved anything for me for almost a year

Pasqual
March 11, 2023 9:47 pm

Excellent staff providing me with the necessary information to communicate with Assurion to get warranty work on my Galaxy cellphone.

Zulfiqar
February 23, 2023 10:29 pm

Jorge is a very honest man. He helped me transfer my phone number from one account to another and unlock my phone so I can use it when I travel. Very patient and excellent at his job.

Kristy
January 13, 2023 9:12 am

I had hands down the BEST experience I've ever had at an at&t store at this location with Shawn Dugas. He greeted me right as I walked in, guided me with so much valuable information + much appreciated honesty, and exhibited so much patience as I changed my mind a few times about which color phone I wanted to get!

Walking in, I was a bit overwhelmed as my intention was to get a new phone and a single line after being on a family line for so long, but Shawn made it so quick and easy and we had a wonderful conversation along the way. Walking out, I felt empowered as an independent account holder, excited about my new phone, and grateful that I fell into Shawn's hands for this experience!

10/10 would recommend this location, and won't be going anywhere else!

Lorrie
December 31, 2022 5:23 am

Great experience here! I was seen right away. Went in to set up my mom’s new phone. Leslie was super patient with transferring data to the iCloud
(Something that should’ve been done at home prior to going to the store). I appreciate all the help!

Gilbert
December 25, 2022 5:42 am

Mrs Daiz, was very polite, knowledgeable helped my wife transfer all important apps and pictures. Also she was very patient.would highly recommend her.

Stephanie
December 24, 2022 3:13 pm

I came into this store with a unique problem and Jorge went above and beyond to help solve this issue for me! It took multiple phone calls and lots of time, however he was persistent! Highly recommend.

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