AT&T Store, Tyler TX

I recently purchased a new phone from your store and wanted to express my satisfaction with the sales interactions. The sales team was not only knowledgeable about the products but also patient and attentive to my preferences.
They provided valuable insights, helping me make an informed decision without any pressure. The overall process was seamless, and I appreciated the personalized attention. Kudos to your sales team for making my phone-buying experience a positive one.

Horrible customer service at this store. I purchased a brand new iPhone with accessories. The AT&T branded screen protectors that the store employees sold me, cracked in multiple places first time it was dropped, less than 6 weeks after purchased. I was told it had a lifetime warranty so I go back to the store. They inform me there is a fee to replace it. I was never told there fees involved when I originally purchased this item. Why would I pay more for a defective product that doesn’t work? I asked for the store manager or district store manager to call me back, never heard from them. I call the store back one week later to talk to the store manager. I ask to return the defective product & he refused. I asked again for the district store manager to call me, and never heard from the person over 1 1/2 month ago. Very bad customer service and they refuse to stand behind their products hanging up on their walls in their stores. And I was completely misinformed when I was sold this screen protectors, basically lied to about the warranty.

Lying snakes with the worst customer service I’ve ever experienced. They will lie to you and give you the runaround until blue in the face. They will have you call several numbers just to be passed around and tell you to come into the store just so they can tell you to call another number and start the process over. Don’t let these snakes get you! Do yourself a favor and go to Verizon!

AT&T assistant Hugo was very caring and explained everything to me thoroughly and had me up and running in no time people at 301 N. N. W.loop 323 are very good people to deal with!

By far the most pleasant experience I've ever had at an AT&T store. E fixed me up. I will definitely be using the location more! Thank you, E!

Great phone store with new management. Helpful and quick process to get a phone plan for me and the family.

Manhattan was so helpful through the whole experience, every step he took care of. We came in late due to our busy schedule and Manhatten took care of billing transfer, activation, and trade in. Staying late to do so for us! He definitely made a long time customer out of us, amazing customer service, quick, and so polite during out time!

If you need great service and knowledgeable Techs. James, Ashley and Elizabeth is amazing.

Went in yesterday to get my son a new phone. Freddy and Ashley were super patient and super helpful. They even helped us with one of the little bundles they had in store!