Augusta, REALTORS, Abilene TX

Before we moved here into this house I informed them that we needed a ramp installed so my spouse can get in and out of the house easily. I was rather up front with them about our requirements. The foundation of the house is wonky and they state that this 100 year old house is still settling. We had to turn to someone in our small town community to get help getting a ramp but that is too steep to go in and out of the house on. There is a mold smell when it rains or if we use our shower. We smell gas in the pantry with the hot water tank that is electric so where is the gas smell coming from and why is my gas bill sky rocketing. We turned in a list of things wrong with this house and they fixed three things.they said everything else they will not touch. They think that we took over the previous tenants lease and we did not. They don't call people back when you leave messages. I used to be a property manager in another state and if I was doing this I would be fired. I used to fight landlords for my tenants and directed them to their landlord tenant act for all this. I have found out that texas has certain rights specifically for someone that is disabled. Interesting. I am reading and learning.

Absolutely nothing but problems and lies from this company. Once we signed our lease everything went to hell. Customer service, Maitnence etc. DO NOT RENT FROM THESE PEOPLE! They are not professional what so ever.

For over 2 weeks I've waited for the AC to be fixed correctly. Now the acoustic ceilings are wet from the ac leaking management said they'd be out to fix it again. After 3 calls I'm still waiting! Loads of complaints! People get violations for lies yet others who habitually violate their lease get nothing!
Worst place I've ever lived!

I was struggling with my phone service in the beginning. Jessica suggested I communicated via text message and everything went flawlessly. I called originally when looking for a place to live and Kevin sent me information to several properties based on my circumstances. Again, everything went flawlessly. Ashley showed me the property and helped me get the lease signed in less than 30 minutes. I would like to point out how I was helped by several people and there was no problems or confusion. Everyone is on one cord which makes Augusta Realator really easy to trust. I am truly grateful from my first contact to the day I received my keys.

Super easy process! I applied for a home that was already rented so they just transferred my application to another home I wanted. It took a little longer (5days) but that’s no big deal everything was done simple and easy! The application itself was easy to fill out. Just a breeze! Ben was helpful too with all my questions and calls

Do not recommend! Paid a security deposit and they withheld erroneous charges, $55 for replacing light bulbs (all were working), $65 smoke detectors (same as when I moved in) and $325 for removal of stickers on doors and repainting doors.stickers were on the door when I moved in. I sent an email, asked for specific light bulbs that needed replacing, texted pictures at their request, etc. I have given ample opportunity to give the rest of my refund or even part of it and they have now quit responding. Disappointed to say the least! This home was in move-in ready condition when I moved out and in better condition than when I moved in and they withheld $445 of my deposit and are no longer responding after 2 months of trying to resolve with them directly.

They get a star for having a couple cheap rentals. I was a tenant for years. The service was never great, but they got the job done eventually. Representatives were mainly rude except for one lady. Do not expect your deposit back despite your best efforts to meet their checkout standards, they want new blind and bulbs and have extreme clean standards. I still have the video from when I moved in, it was not spic and span. Their cleaner does not do a good job, or their crew may have left a mess after he or she went because there was sticky stuff all over the bathroom door (I know the new tenant). No contact was made regarding the charges mailed to us, just a bill.

Those apartments are a real mess, nothing works, the AC always has problems, every day they cut the water. The roof falls down, nobody pays attention, you go and complain in the office and they never have workers who know to fix the problem, but if they charge you too much rent, its ridiculous, I think the owner should pay attention to that and with so much income they receive every month fix things and not just take the money in the bag. I thing you have to make a complaint whit some one other than the owner or manager because it is seen that they do nothing to solve it.
My mother lives in the apartment 253 and since last year she told them that the ceiling of the bathroom and the kitchen was falling down and until now they have not fixed it because they do not have anyone to do it that. STUPID ANSWER.

This company of realtors is absolutely phenomenal!

Courtney Jenkins is the property manager of Augusta, and is exceptionally great with not only ensuring your quality of receiving the right home you're looking for - but even had a beautiful heart-of-gold by assisting my family and I, during the entirety of our lease in 2019 during an epic financial crisis.

Tasha, also, is a new realtor who just recently joined the Augusta Realtors family, and is abundantly patient and helpful with everything she does with her work in the front office! I've been with Augusta for over a year and never even spoken with Tasha before her transition of employment with another property management company. But she handled my questions and concerns with care, and exceeded beyond my expectations of what customer service should look like, as far as being on the receiving end of it! Yet, she's only been with Augusta for merely a month, and went above and beyond when it wasn't even asked of her!

As well as Jamie, who made it her mission to tend to all my maintenance service requests; by checking in with me constantly throughout the day via email, to ensure I received the best quality of service as efficiently as possible! You won't be disappointed if you decide to lease or rent-to-own a home with this company.

Augusta Realtors only continues to only add to their level of greatness and professionalism by becoming more and more adamant for their passion of working in property management. I couldn't have asked for anything more!

They are the best! Blessings in Jesus.

If i can, i give this 0 star, i set up appointment with them to see the unit, they call me back on the appointment day and said they dont have the key. I check back with them everyday. One week later they told me that unit has been lease.what the hell is that. This realtor or agents is not truthful.

I Moved into Wind chase Village wich is an Augusta Realtors complex.
To start they had more than a month to prepare my apartment, i want a 1st floor due to having minors and seizures disorder, but No! They made me take one in a second floor with Balcony, that it is falling apart! Cause you cant use it, due to all the planks being rotten, and metal rods missing out of the little balcony, to this day the whole apartment it is still incomplete, they didn't cleaned it. I had to do it (wich resulted on me getting bronchitis) ceiling fans that are throwing sparks cause they are wrongly wired! So i cant used them, Gabinets that are supposedly fix with silicon and staples and other stuff anything but fixed or replaced, a stove that over heats, closet with no closet door at all!
a rug that was never cleaned, and im still waiting for them to supposedly come clean, Gabinet's full dust, mold, broken blinds! And for this! They charged me a $650.00 deposit, than a month of rent another $650.00 on top of that my first month was supposed to be $450.00 due to a move in special, that they didn't want to honor! They have many hidden fees and are not upright about what they should be doing or charging! This as been a huge disappointment! I ask to be changed and they wouldn't even be able to do that cause now for them i have to out live my lease! This is some major BS

Great people. They will keep in contact with you and make sure any maintenance is taken care of in a timely manner. Highly recommended!