Austin Bank, Tyler TX

Austin used to be my first choice for my banking needs. They changed the hours to am unreasonable schedule. I worked 7-3 m-f and the bank was not open after 3 ever. I had to close out my safety deposit box because I could never get on to access my own items. They were open on Saturday but that also changed. I have Chase bank and have been very happy with them. They seem to work more hours that a daytime worker could visit and do on person business such as a safety deposit box, among other things. I still pay my bills thru Austin bank, but the change in hours ended my day to day checking with Austin.

Woman who answered the phone had an attitude. Maybe she was jealous idk. Won’t be coming here

This is the worst branch I've dealt with. In July I made a deposit at the drive thru and when I reconciled at the end of the month it was missing. I had my receipt and saw it was put in the wrong account so I called at the beginning of August and I was told it was fixed. Just got my August statement and no, it wasn't fixed. Had to call a different branch to fix their error correctly.

I know accidents happen but this was a little ridiculous. When I called it should have been taken care of right. Thankfully the deposit wasn't a large amount or that could have really screwed things up for our small business.

I will start using a different branch from now on.

Honestly, this is the worst branch. They are rude and unnecessarily difficult. 100% of the time I go through the drive-thru (across the span of years, so definitely pre-COVID) I have to send the container back to request a pen because they never send a writing utensil along with the deposit/withdraw slip, or even ask. Luckily there are better branches, but I wish they would do something about this one.

Staff are very helpful and friendly but I sat at the drive thru for 20 min and wasn’t even in line

The pure incompetence of some the tellers here is flat out embarrassing. And to deal with that after a 45 minute wait in the drive thru makes me very tempted to find another banking service

Yall need more employees on Saturday. Its way to busy to only have one or two workers. If I or anyone else has to sit there for 20 minutes or more. Its a problem.

This Is by far the WORST One In tyler DRIVE THRU IS SLOW AS HELL! ALWAYS WAITING OVER 20 MINUTES! RIDICULOUS! VERY RIDICULOUS! I HATE THIS ONE

HIRE MORE TELLERS FOR DRIVE THRU! WHAT IS THE PROBLEM?

I see this is an auto response. Its not just slow, no cars move at all for several minutes. Makes no sense. Anyway, as you suggested, I will use another branch, even if this is the one I typically bank

The drive-through is terrible I wouldn't recommend the Austin Bank on Beckham in Tyler, Texas.

Very poor customer service. We have been waiting over 1 hour to take care over my deceased mothers affairs. The staff is very unconcerned about the customers needs and the only person that can access it is the branch manager. REALLY!

This banking experience has to bethe worst ever. They're slow and the protocol is never the same every time we go through the drive-thru at the same bank location.