Austin Regional Clinic: ARC Four Points

Always professional front staff and I have never had to wait past my appointment time with Dr. Andino

After not going to the Four Points ARC for three months, I walked in to find it completely different with unfriendly receptionists. Even though there was no one at the desk, I was asked to stand behind a poster. I’m going to try other locations. What happened to the previous staff?

Dr Walton and ARC staff were very friendly and attentive. They made my children feel at ease at their appointments.

I've been a patient at ARC regional medical clinic for a year and have generally had positive experiences with the friendly and caring staff. I appreciate my child's doctor, the laboratory team, and the welcoming front desk staff. However, my recent visit took a negative turn when a lady with curly hair and glasses at the front desk was exceptionally rude. Despite being a few feet away, she snapped at me about not being ready and conveyed, in a disrespectful manner, that the doctor was an hour behind schedule. This was especially disheartening as my main concern is my child's well-being. It's crucial for such incidents to be addressed for a more consistent and positive patient experience at the clinic.

We love our Doctor and his MA. If we can’t get in to see Dr. Michell Walton we don’t go. Which only happens sometimes if I’m trying to schedule appointment for the day of. They are worth the wait unless of course it’s an emergency than we will just go to the ER. And when we do get in to see Dr. Walton there is never a wait. They always get us checked in and in a room within minutes. Great place! Great staff! No complaints just all compliments from the time you arrive until you walk out the door! Couldn’t ask for a better office visit! Thank you Wilson Park ARC!

We went here for my daughter's well child visit. We normally go to another ARC but due to scheduling issues with my child's primary doctor, we took an appointment here. The doctor and nurse we saw were perfectly fine, but the receptionists were weirdly unprofessional. The line was virtually non existent, but they kept us waiting, and seemed distracted by unimportant things like decorations for the lobby.

When they finally got to us, they gave me a form to fill out with questions that seemed more tailored to teenagers and older children (instructing the child to fill it out, not the parent, with questions that are not applicable to babies). Cue my confusion because my daughter is not even 1!

I understand that receptionists can receive a lot of grief from constant phone calls and tough patients. But I was just wholly unimpressed with this ARC location's intake process.

Dr Obih is really wonderful. After my accident I saw so many doctors, I wish I can say they were all great experiences. He is patient and caring and actually explaining you the situation with recommendations according to your needs. Everyone else were very friendly and efficient. Highly recommended.