Auto Care Central, Grand Prairie TX

Person in the front seems very passive aggressive, told me I had to replace my serpentine belt because there was a “crack” when i recently just replaced it. He then tried to charge me about $750 for only the FRONT axle’s rotors, break pads, and belt. Claims to be the cheapest in town. (Edit: Look at the response he gave me, he never addressed the serpentine belt and tell me why i just got it done for $280) GO LOOK AT HOW HE HANDLES 1 STAR REVIEWS, COMPLETELY UNPROFESSIONAL

I was planning for Auto Care Central to be my permanent choice for maintenance and repairs but am disappointed with the care received.

I had a few oil changes here the past couple of months and was satisfied with the visits because there is a comfortable waiting room, and you could arrive and get checked out in about 45-60 minutes. The people seemed polite and knowledgeable as well.

During my latest maintenance, I was shown my cabin and air filter and asked if I wanted to replace them, I declined the service. When I got my car back the check engine light turned on and so I got a diagnostic for free at Auto Zone that night.

The diagnostic at Auto Zone reported that the Mass Air Flow Sensor may need to be replaced and the gentleman recommended going back to Auto Care Central to kindly request them to take a look and see if anything had possibly got bumped or misplaced during the maintenance.

I went the next morning to Auto Care Central at opening to ask if the establishment could take a look, which they kindly agreed to do. After a few minutes the analysis was complete and I was assured that nothing was wrong under the hood. The owner believed that the check engine light had nothing to do with the work done on my car from the previous day. I asked him if he agreed with me that the timing was odd and he said it was indeed odd, but strictly coincidence. I then asked him what he believed could cause this issue and he stated that the check engine alert could be due to the MAF sensor needing to be replaced, an issue with the computer/code/electrical, or a vacuum leak but could not confirm for me without running a diagnostic. I was thankful he took the time to explain his thoughts to me but I declined the ninety-dollar diagnostic to seek more advice and went to work.

About 20 minutes later my coworker offered to take a look for me. Immediately upon lifting the hood, he saw that the air filter cover was not latched properly. He latched the whole compartment correctly then used his Car Code Reader Diagnostic Scanner to manually clear P0101 and P0443 error codes which removed the check engine light. I have driven over 100 miles before I posted this review to ensure that the check engine light did not return and that the issue has been permanently resolved.

Since the fix was simple, I'd expect that AutoCare could and would have identified and resolved this pretty easily. Auto Care Central's response could be due to either incompetence or dishonesty. Either are waste of a customers time.

Every time I come here they are super friendly! I always come in the morning and they get me in and out quickly. I usually do most repairs myself, but any time I don't want to, this is where I'll take my truck.

A great place to go for car inspections! I have used this establishment for years for my state inspections. Everyone is very nice and I know that my car is in good hands.

Repost took car to this shop 24 days ago firt replaced head gasket, then starter then said needed head? After a week still no head. Said had take to different machine shop as first one could not repair. Got that head on then said exhaust and car misfiring but can't determine why? Car continued sit there not being worked on another 8 hours. Owner said technician gets frustrated after while and can't figure out issue works on other vehicles? Ok so due to shop not getting paid for labor to fix what they did not fix of course my car was not priority. I wo u p NEVER recommended this place? In.addition took.vevhicle to city garage to learn needed spark plugs and coils but also needs new engine. Auto Vare never diagnosed my vehicle needed new engine and never replaced spark.plugs.sad

I paid $100 for an AC diagnostic. After they apparently fixed my car, I paid a total of almost $400. About 48 hours after this service, the AC ran out completely! So, I took the car back to the shop for them to do another AC diagnostic just for them to tell me they found the problem, and to fix it, I had to pay another $680 + tax. I already had to pay $300 for the fault diagnosis and now pay another $700 for them to fix the same AC issue! They couldn't fix the problem and diagnose correctly in the first place, and they charge a ridiculous
amount for their mistake and repair! WOULD NOT recommend.
Fix what you need to fix.

Great hospitality and knowledgeable. Very much appreciate there service and will be back when needed. Overall excellent service!

Very thorough. They keep you informed on every step. They worked with me to prioritize what my 2005 car needed. Great customer service. Experienced mechanics. You get what you pay for and they warranty their parts.

Auto Care Central located on W. Pioneer Pkwy in Arlington, TX //WARNING! Customers should be warned about THIS shop overcharging practices. The owner quoted me $675 for a part that actually costs half the price. I visited the shop for an air repair on a 78 Buick, and was shocked to receive a price tag of $1700. However, after calling around, I found the parts needed for only $375. Despite this, the shop still charged me $650 for the installation. It's important to note that the paid diagnostic fee was applied towards the installation, but only after I presented evidence of the credit. I strongly advise caution and thorough research before conducting any business with THIS shop. I will personally not conduct any MORE business with them.

The work was outstanding and the customer service was amazing. They were up front, reasonably priced, courteous and informative. I always return for all my automotive needs.

Run from this place as fast as you can!
First of all, I went in for an oil change. After the oil change I started having issues with my car. I took it back to see what’s wrong or what they did. They were rude and unprofessionally said they couldn’t have done anything wrong. Mind you when I went for the oil change and I was in the waiting room, I heard another customer complaining that they did something to their car.
These people are over priced and rude!
I don’t like to fight or argue. I will take the L and go somewhere else next time!

0 stars!

Clean customer waiting area. Pleasant staff. Knowledgeable and did the work on my vehicle and was completed as promised. Very very satisfied with my dealing with Auto Care Central.
Bette Newton

We run a few trucks with our small business
Nader and his crew keeps them running professionally at the best prices around. Honest mechanics at affordable prices will definitely keep going back.

I arrived at the shop promptly at 8 am on July 5th, 2023 with my 2011 BMW, which had AC problems. I made sure to inform the owner about all the details I knew regarding the issue. My sole objective was to obtain a diagnosis and identify the problem with my AC. The owner confidently stated that the problem was a valve and assured me that his work was guaranteed, promising that the AC would be functioning properly once he was done. I was charged $362 for the service.

However, my disappointment was immense when I started my car to leave and discovered that the AC was still blowing hot air. The owner proceeded to give me an extensive explanation about how the compressor was actually the problem, emphasizing that it was not his responsibility. It would have been much more satisfactory if he had informed me about the possibility of the compressor issue from the beginning. This would have allowed me to make an informed decision about whether or not to invest my money at that particular shop.

It is important to note that I never left the premises during the entire time. The AC was still not functioning, and to my surprise, the owner resorted to calling the police on me. The officers advised me to take legal action by filing a case in small claims court and reporting the incident to the relevant service bureau.

Overall, my experience with this shop was extremely frustrating. Not only did they fail to diagnose the AC problem correctly, but they also exhibited unprofessional behavior by involving the police instead of addressing the issue at hand. I strongly advise potential customers to approach this establishment with caution and carefully consider their options before seeking their services.

I'm impressed! Nadar diagnosed my car's problem instantly after two other shops had failed to do so. And to my surprise, a fairly minor fix solved the issue. I'll save time and money next time and go straight to Auto Care Central.

Came in for an alignment and oil change. Service was exceptional. My only complaint was that it took quite a while to get everything completed. Owner and staff were very nice.

My faith and trust of mechanics has grown slim over the years, but these guys have renewed my faith. My A/C stopped working on my 2017
Silverado and I had been waiting on the Dealership “Graff” to get it in for over 3 months on my Extended Warranty “Endurance”. Needless to say my frustration level had reached it’s end. These guys wasted no time on getting my truck in and diagnose my problem up front with my out of pocket expenses and length of time for repairs. To my amazement they had my truck repaired and blowing cold air in no time. I Highly recommend these guys for all of my repairs. I do not recommend the two companies mentioned above

I appreciate that Nader regularly checks in with you, genuinely concerned about any issues your vehicle might have. If there’s a need for service, he promptly schedules an appointment to address it.

I finally found an auto repair center that does quality, dependable work. They are and will continue to be the only auto center that goes under the hood of my car. I love the quality of work and trust them at their word of what repairs that are needed. STOP LOOKING. THIS IS THE PLACE. 2015 FORD ESCAPE…

I came in for an alignment & was in for a surprise when there more issues with my new tires. But Nader was very helpful & knowledgeable. He walked me thru everything & even showed me the issues & the resolution. Will definitely be back!