AutoNation Chrysler Dodge Jeep RAM North Richland Hills, Fort Worth TX

Autonation Richland Hills in Fort Worth is FRAUDULENT and will steal your money. We put a down payment down of $5000 for a vehicle that should have been $11,000. They took out a loan for $21,000 and took our down payment. This was in March. We are still fighting in October. We may have to go another route to get our money! DO NOT DO BUSINESS with them. The prices, the fraud, the run around is not worth it. Their GM Dustin Osbourne doesn’t even respond or handle business. We are going to have to go above him. DONT WALK RUN FROM THIS PLACE! The GM continues to harass us through email and won’t give us his boss’s info. Again RUN!

The service department / service writers are a joke. I bought my 2020 ram 1500 and it has an exhaust leak which is common with the 5.7 Hemi. The said there out of parts till the end of 2022. They will not return phone calls. I went up there and they were all messing around talk smack about the manager.

Don’t buy from this dealership.

Isaiah was great from the start: from our very first initial phone call when we first inquired about the vehicle, until we got to the dealership. He kept us company and answered all of our questions. Can’t forget about Brandon and the service he also provided during our financing/paperwork process. He did all the leg work prior to us coming in and signing. The work he put it made it a seem less process from start to finish. We have never had a car buying process quite like this. We will definitely be coming back in the future and buying another vehicle from Autonation. Thank you for a great car buying experience!

TL/DR - Awful service, misleading product postings. Francisco provides AWFUL customer service.

Let me first say, I am typically not the type to leave reviews, especially negative reviews. I sent my mom in to get assistance from this dealership. There was a car that was advertised as being in good condition at a fair price. Upon getting there, the car had SIGNIFICANT hail damage (see attached pictures). I double checked the posting and there is no mentioned whatsoever about hail damage. The sales person, Francisco, indicated that the car was priced for the hail damage. This was completely untrue based on their competitors pricing or they are trying to take advantage of their customers.
After their misleading posting, Francisco told my mother that he had some other cars to look at and went on to offer her another vehicle that was listed $8000 more than the vehicle that she came in to see.

At this point, I recommended to my mom that she still drive the car with hail damage to see if she liked the vehicle. Francisco told my mom that she could not test drive a car unless she committed to making a purchase from him that day and continued to deny a test drive. He continuing to be extremely rude and not helpful.

We were not going to purchase the vehicle with hail damage, but terrible customer service has ensured that we will not purchase any vehicle from this dealership. I will also go out of my way to ensure that anyone I know does not shop at this dealership.

If you do shop at this dealership, verify that they are selling you what they are advertising, and DO NOT seek assistance by Francisco.

I bought the 2021 Jeep Mohave Gladiator at AutoNation Chrysler Dodge Jeep and I can’t say enough the people their took very good care of me. Kate my salesperson was truly great. She communicated with me the entire time of the buying process. Big thanks to everyone. I would buy another Vehicle here in the future.

This dealership and it’s service center are trash. Paid for the unlimited warranty when I bought the Jeep brand new. I’ve had numerous issues over the last 2 years. The dealership has done nothing to fix any of the problems. I’ve been left to find solutions on my own. They also continue to tell me the issues that are found are not covered by the extended warranty, despite being told when I bought it that all these things would be covered. DO NOT BUY HERE.

First, I advise you to read more reviews and you will see a common theme - they do not care about you once you have bought the vehicle. And I thought I could look past the overall appearance of the showroom/offices, but now it appears thats how this business is run.
I found a good deal here, or so I thought at the time. The truck had just come in the night before on Friday so it was dirty and had not gone through their inspection process yet.the engine light was on and I brought it to the salespersons, Francisco, attention and was reassured that the truck would go through their inspections and anything that needed to be fixed would be. After a week from buying the truck I finally was able to pick it up, and it ran great.for 8 days.the light came back on, truck went sluggish, so I took it back in. I failed to mention that I had purchased the $3500 high mileage warranty. I was told by Francisco that they would take care of it. After having it for 6 days, Mackenzie in service simply handed the keys back to me and said she can't fix it and for me to take it to a Ford dealership. I asked to speak to a manger and was directed to Freddie and I was basically told theres nothing they can do.so I was sold a broken truck and a useless warranty, and I'm still out my truck because I had to take it to a different shop. This place of business has zero consideration for the people that choose to purchase from them. I hope at the least someone reading this takes this as a warning to stay away from here.
Autonation is a huge company, they need to do better.

TERRIBLE CUSTOMER SERVICE-
We purchased a 2018 F250 in March 2021 that we thought was a pretty decent deal. Didn’t even make it home from the lot without the ‘check engine’ light coming on. The sales rep was nice enough to drive our trade-in truck to us, pick up the new truck and take it back to their service department. Then, things got sketchy. It took over two weeks for them to diagnose and repair the problem and in the meantime, the sales team wanted us to take photos of the truck we were going to trade in so they could sell it. After several daily calls and texts assuring us ‘the truck will be back to you tomorrow, ’ it became extremely difficult to get a straight answer out of anyone on the sales team or service department about the new truck and why it was taking so long. We finally received it in mid to late April and decided we weren’t going to use this dealership ever again.

Fast forward to September 2021 and we receive a past due and collections notice from NTTA about tolls owed on the truck, when we never received a first notice. We contacted the NTTA and found out that 38, THIRTY EIGHT, tolls were incurred on the truck during the time it was supposed to be in the AutoNation shop getting repaired. We contacted AutoNation to take care of these tolls, since the truck wasn’t even in our possession and was still under a guarantee from the sales team that we could return it, no questions asked. Once again, the sheer lack of responsibility and nonexistent customer service from this AutoNation dealership has prevailed and now it’s October and there is no resolution for us yet. Can we at least get a call back?

In contrast, we went to Southwest Ford to purchase a different used truck in April 2021 and their sales team has gone above and beyond to meet our needs. The level of service received between these two dealerships is like night and day. Beware AutoNation and it’s pass-the-buck style of customer service!

The service department is nearly impossible to get ahold of. The service tech caused significant damage to my BRAND NEW vehicle which has still yet to be 100% fixed after having it for 30 days. Even after all that once I got home, I had to complete the service techs work by connecting 3 wiring harnesses that were left unplugged! The service department and techs are negligent and disrespectful. I am still awaiting compensation.

They had a vehicle Listed on auto trader for a specific price. They honored the price, but started adding in all these extras. I was trading in a vehicle for $14,000, and putting $10,000 down. That’s for a total of $24,000 off a car advertised for $46,888. I have a loan approval from Capital One, but said I would lose all my rebates if I use my own finance company. Their rate is 6.99% compared to my 4.45%. Same Bank!

Once my wife was saying no, they started hard pressure sales. Started telling her that if we don’t take it someone else will! Wow! Okay, that is logical.

They may rebuttal, but the truth on how these companies get so big isn’t because of honesty. I’m for making money, but not ripping them off or treating people like they are unintelligent.

Manager Anthony is the star of the show. Dude does great work, and goes out of his way to communicate, which I consider a very key part of customer service.

I haven’t driven my repaired truck enough to comment of the quality of repairs, but I will relate that after a nearly $3000 fix to the DEF system, it would have been a low cost classy move to at least have filled the system up prior to returning the vehicle to me with it nearly empty.

The technician overlooked so many basic mechanical details that I was actually disappointed with the level of service I received. The tires were rotated, but no air was added even though 2 tires were low. I had no washer fluid in reservoir, and, somehow, the car was inspected but the technician overlooked a small radiator leak, so my car needs to be serviced again after only 4 days.

"BEWARE " My young son purchased a used vehicle and they took advantage of his inexperience at his young age. The finance guy sales pitch was so illegal, he said the interest rate would be only half of the initially quoted rate if he got the extended warranty for $4000. He then turned around and instead wrote the contract with a warranty for $5500 without disclosing it. Then added another $5000 in services that were never disclosed. The vehicle broke down one week later due to a contaminated diesel tank that came with the vehicle. They won't take ownership of it. When my son started going over the paperwork reviewing the warranty, he realized that the contract did not have his signature. "FRAUD" ILLEGAL " their claim is that on the iPad the signature doesn't look the same. Not true, none of the contract pages that disclose all these undisclosed information has his signature.can't say anything about the new car side but the used side is practicing illegal practices. We tried to meet with Mr Jules and Mr Luna, and they would not return our calls and Mr Luna was very rude and didn't care to get to the bottom of the situation because the finance guy was lying and signed the iPad himself. If you want a stress free purchase stay away from this place.

Went and got a car back in July right after a wreck I go into, was so happy to get a new/used car. Turns out not even a month of owning the car (still making payments) I have to get a new transmission in the car PLUS it also had 3 recalls which should of been taken car of before I even got the car. So I wouldn’t recommend this place to anyone. I’ve made 2 car payments on it and am still waiting to get my car back. Which is ridiculous.

We had horrible experience
Anthony O. Was our salesman at the used lot car he lied to us several times.
We were trying to buy a camaro. When we were ready to purchase. He said it had to be serviced.
We traded my sons GMC he was gave us $500.
For it. Took it in on a Saturday with title.
The camaro still wasn't ready so they gave us a loaner. A whole week went by we never heard anything. The tags on the loaner was to expire so we contacted him. Ask how the camaro was doing he contacted me back said the transmission was bad and we were to look for another replacement. Mind you, we already gave $3,000 down and the $500. For traded in.
We get there he has this junkie car for us said it was $2000 less come to find out it was same price. Found out that car had been in two previous wrecks. We asked for another loaner they would not do it.
Needless to say we asked for our money back.
They said we could get the $3,000 back but not the $500 on the trade in. We asked for our trade in back and they said it was already gone.
We have not seen any money back yet and we lost the $500 completely.
Very disappointed
Kat.

Terrible salesman not honest had my car for three days after we paid cash for it lied about everything ill never go to that particular dealership again i have bought three other vehicles from them and had great service only one from that dealership never again

Went to autonation website (carguru and autotrader) found the car that i wanted called and scedualed appoitment, got a call in the morning that the car isnt for sale its for loaner so i looked on another car same situation.why would you post cars with pricing online if they arnt for sale its misleading