AutoZone Auto Parts, Joshua TX

Gustavo was very polite! Helped me replace my battery very quick & efficiently! This man needs a raise!

They have really cool stuffff but it's way over priced. Digital book for looking up parts would be nice too. However the fact they run diagnostics is cool. Now I have a bunch of ideas for pimping my ride.

Item I wanted was out of stock on the shelf. Employee searched the store room and found one for me. Much appreciated!

Very helpful and always have what they say and system shows to have.

I will always make the drive to use this location instead of the Cleburne location.

Helpful and friendly. That's what I like when I talk to people. Will go back when I need something else.

A good place if you need cosmetica but I don't trust any auto one with anything electronic. I've had 3 out of 3 times getting something electronic with this company like a battery or a alternator and so on and it always had a problem.

After explaining I was in the middle of a death in the family and trying to get my kids with a coming storm, I needed a simple headlight bulb. They sold me the wrong one. I returned to buy another one. The 4 employees standing around hoped it would work. (How nice of them to hope it worked.) Not one offered to step out and help me. When I asked if they could, the manager (Gus) said "I guess we could. " I didn't want to inconvenience them (or let the uncaring people to touch my car because they clearly didn't care.and I didn't need them breaking something.) When I asked, Gus has no one above him to complain to. He is THE store manager. No one else above him. I did email the customer service email just as all the other people had in their replies above. What happened to the service Autozone used to have where the employees were there to help and didn't act inconvenienced to sell someone something? It used to be the best place to go for car supplies.

A kind man outside offered to help and showed me how to replace the bulb within seconds. I'm thankful for the kind people in the world and saddened by the fact 4 people hired to serve were so insensitive in a very stressful moment.

Gustavo did us a solid by getting us a new battery and installing in less than ten minutes. This is with two system outages. Come on corporate these guys deserve better.