AutoZone Auto Parts, Wylie TX

Never enough people behind the counter, the ones walking around going in the back with people standing in 3 isles 3 deep and they won't make eye contact.
Answer the phone straight to hold. Don't like it.

The countless times, I’ve had issues where I couldn’t even figure it out as a mechanic. As soon as I come here the solution is immediately found, and Patrick out of all people is a great asset to the company I got him all the time. These guys never fail me, and I promise you they will never fail you. Satisfied customers 1,000,000%.

Big shoutout to the guys at this store. I was driving home the other night, blew the bottom radiator hose on my 96 Mustang. Called, they had one in stock. Tried to get Uber ride.finally Uber arrived to pick me up at 9: 57 pm and I was 5 minutes from the store. Called the store back and asked if any chance they could stay for a couple of minutes.they did! I was able to have my car repaired by 10: 30 pm thanks to these guys!

I never leave reviews but Michael Jameson deserves one. That man absolutely made my day. Incredible customer service, and very knowledgeable. He took way more time out of his day than I would expect someone to, to help me with a problem that he could have very easily sent me on my way to do myself. I work in customer service and it’s very rarely that I’m impressed by somebody’s service but Michael Jameson did that today!

I do what i can as far as working on my own car.the warranty is awesome on parts and the prices are fair.untill the wheels fall off or the engine falls out, Autozone

The staff was nice but they didn't accept my MAVIS Credit card. Its on the list of accepted locations. I would have gone somewhere else if I had known prior to making the trip and waiting in line. It shows as a valid location on the website. Thank you.

My experience was nothing but exceptional! My car battery gave out and it was 109 degrees outside. My car actually broke down in the parking lot next to AutoZone. (Ryan) went above and beyond to help me. He went over to the parking lot where my car was stalled checked my battery, and it said bad. He was able to replace it within five minutes and got me back on the road. Ryan and his manager were exceptional with taking care of me! I am very thankful and appreciative!

They’re so nice here! Especially the man (forgot to get his name) who helped me with my bad battery today on my lexus! I will be coming to this location for any other car needs:)

I love AutoZone. Most auto parts stores are pretty similar, but honestly, if I have the choice then I go to AutoZone. They always have what I need and their staff is always the friendliest. I don't get this kind of customer service when I go to an O'Reilly's or Pep Boys. I just don't. So AutoZone will keep my business for as long as they are here!

I shouldn't have trusted dude with his shoes tied so tight. He sold me a $140 lighbulb, the incorrect one by far. The correct bulb was $10 which is for the halo style lights. Also sold me some regular, screw in bulbs that didn't match my lights at all.

Come here often for batteries and oil change products. Super easy to buy online and pick up or stop in.

My husband appreciated the young man that helped us by installing our new battery for us! Great customer service

Easy process as always. Friendly and helpful staff. If I need help they usually have the answer or can point you in the right direction. As with every car parts place they do have they old mechanic or the wanna be mechanic that thinks they know better, or the mechanic that assumes they know all the details of your situation and jump to conclusions but much less so than others. This is my goto parts store.

I was amazed by the terrible customer service I received tonight. I arrived at 8: 10pm and needed a diagnostic code check on my check engine light and I also needed a new battery (just got a jump from a friend to make it the store). I asked the associate to help me do the check. He said he couldn’t do that since he had to go into the customers car (that was news to me). I said ok I’ll figure it out. He then proceeded to print a paper out and told me they didn’t know they code and I would have to go the dealership. I said fine ok but I was still concerned about my battery. I asked him to test the battery. He was reluctant but finally said ok. He then said it was bad and I said ok well I’ll take a new battery. I asked the associate if he would install the battery for me right as we were checking out. He then said no he couldn’t do it because it was too late and that it was too cold outside and that he honestly had a bad day and that this was a difficult battery install. So I guess they don’t work in the cold up north? I got there almost an hour before the store closed. I immediately called O’reilys and they told me no problem they’ll replace it for me. I’ve never had a bad experience at this auto zone, but this event has now made me an O’reilys customer. I should mention the other associate was also no help and hiding in the corner the whole time and could care less to help too.

I was just here earlier today and I felt the service and expertise was exceptional! I first went the the other Wylie AutoZone and they didn’t have the size battery I needed so they kindly referred me to this one. I didn’t even realize there was a second shop in Wylie! Anyways, the manager (I’m sorry I can’t remember his name, I want to say Michael but I could be making that up) was able to help me get my battery installed and helped me get a few other things for oil changes I have to do. Top notch service at good prices too! Thanks!

I called about a car battery and if was in stock and could be installed. Store rep said absolutely. I went in, they got me taken care of (including install) in less than 20 mins. Very friendly and professional. Kudos!

Great experience at Autozone, they changed out my battery quickly without issues. Friendly and helpful staff.

Store 4220. Great service by a knowledgeable manager. So happy with the advice he gave me that even sent me to another store due to stock issues. Gained my trust and patronage. Thank you.