AutoZone Auto Parts, Harker Heights TX

The gentleman hooked my car up to the reader for to see what was why the check engine light was on and it turned out was my gas and sent me on my way and told me that everything was gonna be just fine and it sure was. I appreciate them. They didn’t charge me a dime was a great experience.

Horrible customer service, ask them to look up a cabin filter for my year make and model, they ended up giving me the wrong size, sadly the day I got the cabin filter I let them keep the receipt, I have a reward thing with them where they can look up the parts I bought, I told them the situation but refuse to do a exchange and tryed to sell me a autozone credit card, If there’s a 0 star rating that’s what y’all would’ve gotten, wouldn’t recommend this auto part store.

Sales person was extremely helpful. He knew exactly where to get the item I needed. I never would have found it on my own.

Friendly staff, always having the knowledge to guide you in the right direction when it comes to your car and it needs and wants. They don’t even complain or get frustrated the handle every situation amicably.

People at the front counter ignore you while you're waiting. No "Hello", nothing. I asked one gentleman for my company discount. He laughed at me and rang me up, no discount. One woman checked me out without saying a single word to me, start to finish.

Excellent, AutoZone has what the normal DIY home mechanics needs to keep their car (s) in the road.

I was really stressing about what was going on with my car. When I got to AutoZone I had Mike check my battery level and sure enough it was low. Mike helped me get the proper battery and even installed it for me. Ran another check to be sure it was just the batter and that was that! What a life saver! Thank you!

Mike K.was very helpful, professional, and knowledgeable, when assisting me with a Mercedes Benz issue that no one else could solve. I learned from him, and that saved me hundreds of dollars, for everyone else tried to rip me off throughout Killeen.

Went there about 45 minutes before closing and not a single customer in the store.no greetings from the staff, no 'can we help you find something '. Nothing said.maybe they had a long day or maybe there just wasn't any friendly employees working that night.either way, they should make improvements on customer relations, indeed.

Needed a battery in a rush. Charlie the store manager promptly tested my battery, gave me the options on the new one and I was out of there in 20 minutes. Plus he he did all the lifting and carrying.

We've been going to this Autozone for years because it's nearby our house, but my recent experience will ensure I go elsewhere from now on. Our car battery had died over the weekend so we went to buy one and the girl working tried to up charge us from the battery we were looking for that cost around $175 to one that cost more than $200. Then she and her coworker proceeded to look under our hood for less than 10 seconds before telling us that even if we bought the battery, they wouldn't be able to install it for us because neither of them knew how, then suggested we take the battery to JiffyLube so they could install if for $60 more. When I became visibly upset because the situation was stressing me out, the young woman told me to just calm down because "It was in God's hands" and while I know she meant it from a good place, this felt very unprofessional to me. We took our business to Walmart instead, and I suggest the same for anyone in the market for a car battery.

Nice staff. In with a bad battery that was tested, out with a new battery. No waiting, no problem. Smooth transaction.

I really do like autozone, and they have everything you need for your vehicle. I don't give them 5 stars because they never have enough employees to help you. A 5 minute purchase always takes 20 minutes.

The manager Carlos was extremely rude when I was at the store trying to get assistance. No problem I personally will never go to that location again.

2nd time a woman knew what I needed! Seems I'm the one that has to take half my engine apart to install what they say they do. Although, there's a fellow, Jesse, that is slower but just wants to do it perfect. He's good! But hey, another woman that knows cars like me is awesome.

Best Auto Zone in our area, with excellent service and exceptional hospitality. The manager, Charlie was very professional and extremely helpful.

Everyone was friendly and Jesse did an awesome job assisting me with my installation! Awesome group of people!

Some of the Auto Zones ppls are so rude and act like you not standing there for 8 seconds.