Avis Car Rental, Abilene TX

Wow the manager told me had to vacuum, wash and detail the car before she brought it back. Is this accurate?

Have rented twice recently from the Avis Abilene Airport location. Each time I was greeted by Roger in a friendly and professional manner. It was the easiest and friendliest car renting experience I have ever had. The vehicles are just steps away in the parking lot, not like the airports where you have to take a shuttle. The vehicles were clean and new. Everything was absolutely perfect!

I would give this place a zero star if there's an option to do that. After a 26 hours flight from Thailand, I was turned down a car for an appointment that was booked 15 days prior because of OVERBOOKING. The front-desk girl is so rude. No apologies whatsoever and even tell me that 'everybody was nice enough to wait for an hour or two. ' No respect or remorse whatsoever. Just the repetition of 'it's been happening all day. " Hate to break this to those who is visiting Abilene and in want of a car rental. STAY AWAY from Avis.

The people at this location will go above and beyond the call of duty. I appreciate there dedication and knowledge in order to assist customers.

The reservation was a bit confusing, but this was due to the call center bit know what they were doing. The pickup desk was very helpful and even changed my rental to another car because I can't stand red. However, the rental we did get was from Colorado and literally reeked of pot. I did my best to clean and defunk it but didn't help. Otherwise the rental was actually an upgrade and was a pleasure to have. The return was easy and no issues.

Rented a car for the weekend called to extend another day and was charged almost double the original rate. Very shady if I would ok known that I would of just returned it instead of extending a day. Back to enterprise for me.

Rented a truck from Avis at the Abilene airport. Truck battery died by no fault of mine. It was impossible to get support from emergency road service. Would not return my calls. Finally Send me to the airport to get my nonexistent replacement vehicle. Three days later the truck died again. I finally received a replacement vehicle. Avis now wants to charge a $151.11 for mediocre roadside assistance service for their defective vehicle. Sounds like a scam!

Reserved a full-sized sedan in advance. Was given a two-door pickup truck instead. The person that was handling me the car did not seem to care at all. You could at least pretend that you care about your customers.

Better availability than Enterprise. Car wasn't cleaned or reset. Did happen to get a free upgrade though.

Quick and efficient. Everything went so smooth. Fast and efficient. The vehicle was clean and ready to go. Easy as it can be.