Axis Air, LLC, El Paso TX

“The team at Axis Air, LLC was prompt, professional, and quick on the job. Highly recommended.

Nothing but great service from this company on my routine maintenance calls. They have been my go to after they did great work on my install of my Trane unit. Always quick to reply and schedule and they show up when they say they will. Techs are knowledgeable, and professional. Highly recommended.

Called Axxis air regarding a potential clog in the condesation line and was helped by Stephanie who setup an appointment. The tech that came out was on time and very professional, fixed the drain and also did a quick cleaning of the unit as well as resealing the duct. They also checked the Freon levels and recommended we fill them at a later time since it is not AC season and would be harder to detect any leaks, after the service was completed I spoke with Justin who verified the service and made sure I was satisfied with the work. Recommend 100%, will be calling them back in the spring!

Great work on the installation, we've just had a very hard time getting a hold of them on any other after installation things we've needed to get done.

Axis air installed a unit on9/18/23. I paid Justin $8000 dollars. The inspection was never completed, he has never rescheduled it. Numerous calls and text have gone unanswered. During this cold spell, the heater did not work, mind you, this is a new unit! Danny the repair man said” well, it is like a car, sometimes new cars can be bad. ” Justin refuses to speak with us. He threatened to cancel the warranty on the unit, but he never gave me registration for the warranty, still waiting. He said we could find someone else to fix the unit. Unprofessional behavior.

Justin is unprofessional. Did not do inspection. Never answered his phone when called about warranty on a unit and the proceeded to say he will just void the warranty. Awful business.

I'll describe Axis Air as professional, responsive, great value and on time. My wife and I were terrified to hire the wrong company after hearing so many horror stories about other HVAC companies. Thankfully, we are pleased to say, Axis Air not only met but exceed all of our expectations.

We will be recommending this company to friends and family for their great service, professional attitude and high value. We personally dealt with the owner the whole time, and he always made time to talk to us and answer all of our questions.

Thank you Justin and keep up the good work!)

- Update 9/4/2023
I’ve been calling and texting the owner for more than a week since we are having some issues with our unit. We haven’t received a call or a text back. We just feel our business is not appreciated anymore. If the company calls back and takes care of us, I will update my review.

Stay away from this company! I was selling my house and the potential buyer hired them to see if the A/C unit needed repair, but they said it was better to replace it because supposedly the unit had so many issues. I hired another HVAC company and got the air filters replaced, did some standard maintenance things and the AC unit works perfect. I went from possibly buying a $12K unit to replacing filters for $60. What a ripoff of a company.

Justin and his company provided excellent service. They’ve installed our furnace and our A/C unit. They were on time, answered concerns and have reached out and checked on the install. I highly recommend AXIS AIR.

Are you the guys whom Jesus Flores from the east side of el paso is complaining about on the nextdoor app? If this is the case, YOU ARE NOT GETTING ANY BUSINESS FROM MY FAMILY

Justin is a person who makes fun of customers and just calls you and nothing.irresponsible, okay, terrible service, and a liar he sent us a $50 gift card and so far nothing has arrived.he only wants Good reviews because I give you what is bad service. I do not recommend it at all.

Very professional, punctual and good quality of work.
100% recommended.
Very clean and fast installation.

Very professional and quick, teaches you proper maintenance for years of use! Refrigerated air is a must for the El Paso heat!

Excellent service, very cordial and professional treatment, they explain very well the instructions you should take.
100% recommended.

Justin and his crew were extremely helpful and handled themselves with the utmost professionalism thought the entire process.

I spoke to them Monday morning for a quote and by 1pm on Tuesday the entire installation was complete. I recommend Axisair to anyone in need of ditching their swamp cooler or needing any repairs done.

Thanks guys.

Conversion to central heating and cooling. Starting with the initial meeting with your staff (David Garcia) and the two men who did the actual installation everything was so professional. Your staff is hardworking, courteous, and helpful. Thank you on the good work and timeliness.