Axis Kessler Park, Dallas TX

ZERO star long story short, KEEP YOUR MONEY & APPLY ELSEWHERE!
Trying to save $200 dollars & relocate closer to town turned out to be a total rip off! For starters the application process is absolutely hideous (weeks) with them asking for the same stuff over & over. Then they ask for a ledger that shows every single payment you made. So basically if you paid your rent with a late fee at your current residence, they will NOT approve you if it was 3x even tho you was never set up for eviction. So I will continue to stay where my manager isn't as RUDE as the manager at Axis. I had to do a double take to see if I applied at the Beverly Hills or something. Smooth application process at Waters Edge at Mansfield if anyone is interested!

I will keep this review as non bias as possible.
I get off work at 5 and drove there in hopes to see a unit. Get there at 525pm and the office is closed. Hours show 6pm close so I think maybe they're out showing a unit and I take a seat. I wait and finally someone opens the door at 555pm. She say they can't show units because she is the only one there and weren't showing units today.
Bad enough I already waited 30min for no reason and now I'm told I have to come the next day between 10am and 5pm. When they open at 9 and close at 6pm.
How am I supposed to do that when I work 9 to 5pm?
The staff was not rude in any way but I can already tell customer service is not their strong suit.
I'll take my business elsewhere.

NO STAR! I feel like a Karen, but I'm sure this will help someone. Worst and longest application process ever (damn near two weeks), rude Mgmt, so I applied somewhere else and it took 3 days from application to move in (tomorrow). They will ask you for the same stuff twice because there mgmt.team is unorganized and unresponsive. You can't even call their property mgmt.team "Sherman residential, 3rd generation". I'm sure its going downhill at this point! JOKE.

One star only because I can't give it zero stars - STAY AWAY from this apartment complex. Management never addressed or corrected issues (drug use, gate hardly ever worked, inconsistent trash pickup they make you pay for, etc.). But, they were quick to ask what they could do to make you decide to stay or renew a lease. Finding petty reasons to keep your deposit and then charge additional fees for upkeep I'm sure they absolved in their outrages rent cost.

Shout out to Maura and George, leasing office gems. Travelled from California to dallas to see apartments and Maura was sooo sooo helpful. She went beyond to show us the available apartments. She was friendly, knowledgeable and very helpful. She is a wonderful soul. Finalized the apartment and will be moving. George is such a gentleman and very polite. Apartment complex is beautiful and loved everything. Can't wait to move here.

We've been at this apartment for almost 2 years, this morning I went to my car an discovered a boot on my car, because the cars were not registered on a site, when we first moved in they gave us a sticker and now I am told that the sticker is no longer valid and that we needed to register on a website. I talked to my wife and she new about the registrations, but she never go the website link.

The location is great, service not so good and for the amount of money we pay, we expect a lot more.

They sent me my deposit back when I moved out! This never happens. But the office management kept their word per the original lease. In addition, I had beautiful apartment and already miss it! It was a picturesque view I had! Thank again!

I toured this place on Saturday (4/1) and had the best experience so far in my apartment hunt journey. Maura (I really hope this her name because she deserves ALL THE PRAISE) was the NICEST person and was so informative and kind. You really have to have the right attitude and patience to be able to deal with people, ESPECIALLY at an apartment complex and she had the sweetest personality and sense of humor. The apartment community was lovely and there were no red flags whatsoever throughout the tour. We even had the pleasure of speaking with one of the residence as we were leaving the complex and she had nothing but nice things to say about the community. The location and surrounding area were nice as well. I'm still looking at places but this is definitely high on the list.