Banana Republic, Austin TX
| Address | 2901 S Capital of Texas Hwy Space B4, Austin, TX | ||||||||||||||
| Phone | (512) 328-4484 | ||||||||||||||
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| Website | bananarepublic.gap.com/stores/tx/austin/banana-republic-8251.html | ||||||||||||||
| Categories | Clothing Store, Jeans Shop, Dress Store, Men's Clothing Store, Sportswear Store | ||||||||||||||
| Rating | 2 3 reviews | ||||||||||||||
Nearest branches Banana Republic Factory Store — 4401 N Interstate Hwy 35 Suite 599, Round Rock, TX |
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Banana Republic reviews
3Nice store, but expensive. I don’t see myself purchasing anything here, knowing the difference between this store and the outlets
I went in to Banana Republic today to exchange a gift from my employer for my correct size. The sales associates were super helpful at first and helped me find what I needed. I then proceeded with the exchange and the cashier accidentally processed my exchange as a refund. The store manager was completely unhelpful and incompetent and told me there was nothing they could do. After calmly expressing my frustration, they did not help me at all and I had to leave the store without my exchange and couldn’t even leave with my original dress that was purchased. I even called customer service and the customer service experience was awful “nothing they could do” for a dress I brought in with my original receipt within the 30 day exchange policy. Extremely poor customer service. Very embarrassing for a store with elevated price points. They only thing they tried to do was offer me $40 credit for a $260 dollar dress. Extremely disappointed and disrespectful as a paying customer.
It says open till 11 pm. I came at 7 pm and said hello to closed store. It's outrageous