Bank of America (with Drive-thru ATM), Conroe TX

Worst customer service ever. I walked to the bank, not even on employee was there. I had to look for someone inside the bank. Finally I noticed a lady hiding inside the office with the door closed. She asked me to wait not even opening her office door. Horrible attitude toward me. May be because I have an accent

One of the worst banks i have dealt with. Customer experience level is zero but cannot give zero stars here.
You can hardly find anyone to talk to and people in the offices are the worst. Came to open an account and the lady there was mad because we came without an appointment. Not sure if it has anything to do with my accent or skin color but i am not putting my money in this bank.

The best bank ever. Tammy, Adam and the whole team are so helpful and always willing to help us out, even if it means spending hours figuring out and resolving our various problems. Would not hesitate to recommend them to anyone, they’re simply brilliant.

They are not friendly for the sake of using the term (people of color), however, you don’t have to have an appointment they do accept walk-ins to help you with your account. This location tolerates “people of color” however, they’re preferred client is (caucasian) Europeans. = free soda when “you” open an account. The bank is clean, this location has up to seven associates working in private offices to assist you with your account services.