Barnes & Noble, Frisco TX

Such a great store. I was in town visiting for a few days and ended up spending a surprising amount of time here. They have great prices and a huge selection of new books. I walked away with several that have been on my book list for quite a while. Very friendly staff and a great location within the mall.

When you get bored shopping online and want to spend the day physically browsing in a store, it doesn't get better than this place. The smell of books is on the air and the selection is mind-blowing!

It's like going back in time, a nice book store with enough space to walk through different sections, a nice area for children, a coffee shop. It's an old-fashioned retail experience.

There was one book case entirely filled with mystery books where the detectives are magic cats. I took off one start because the first person who helped when I asked brought me to the wrong area and left me there without making sure the book was there. Second person lead me to the right place though.

Bought 4 books in a mall, they didn't give a bag and expected me to carry them throughout the mall.

Went to another store to get a bag. Such a shame that customer service went so downhill.

Got a ton of great kids books and games, watching my daughter run around excited about each thing was amazing!

I really enjoyed my time looking at all of the books, they did have the specific series I was looking for but had so many other options.

Stopped by to meet a colleague, haven't really been to Barnes since the pandemic. Super glad to see them still here and slowly returning to normal (even a few seats around again). Staff was super helpful as always.

I was glad to walk in and around the store without being hassled about wearing a mask. They are as useful as a chain link fence in a snowstorm.

I wanted to return a book bought from the "Book Annex" section (bargain books). I was within 30 days as per their return policy. The sales associate refused my return and just said they don't accept any bargain books because they want to get rid of them.

After chatting, emailing, calling Corporate Customer Service, and re-reading the Store Return Policy a billion times, I came back the next day to return the bargain book with a different sales associate. She quickly processed my return with no question asked. The return policy makes no mention of bargain books and states that as long as the book is new and unread you can return it within 30 days.

Please train your staff better instead of them just randomly deciding out of thin air what the policies are. I won't be shopping here again cause, honestly, Amazon is cheaper with an easy return process. Just browse at this store, and then find the book online for cheaper. I don't think B&N will last as a store with their prices and return policies.

Fantastic store! Every book & magazine you can ask for. AND, STARBUCKS! Great & friendly staff; who could ask for more?

I've been going to this Barnes and Noble ever since it opened. I've always enjoyed going and this time wow! How it has changed. So many more books its like a candy shop. The momment is step foot in the door I want to start buying books! The staff is always friendly and willing to help. Great place!